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Orisha
Orisha
1,001 – 5,000 Employees
B2BEnterpriseSaaS
Orisha is a European SaaS publisher creating business software for the day-to-day operations of professional organizations. Its industry-focused solutions serve customers in retail, real estate, healthcare, construction, and agrifood, combining specialized products with enterprise-grade capabilities. Founded in 2003, the company operates through multiple vertical business units and regional brands, supporting more than 50,000 clients across over 100 countries. With headquarters in Paris and teams located across Europe and other global markets, Orisha offers a broad environment for professionals working on B2B software and technology used behind essential business processes.
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Part-Time Customer Support Specialist at Orisha - Nijkerk Hybrid

Support Orisha’s B2B software customers on a part-time basis from the company’s hybrid Nijkerk setup. Diagnose issues, manage tickets, resolve requests, and relay product feedback to internal teams.

NLNetherlands
€2,500 – €3,200 / month
HybridPart-timeJuniorNo degree requiredEnglish RequiredDutch RequiredCustomer Support

Description

  • Respond to customer questions through email, chat, phone, and ticketing systems
  • Meet agreed Service Level Agreement (SLA) targets
  • Investigate user problems and identify common functional issues
  • Lead customers through clear, efficient resolution steps
  • Record and escalate complex technical incidents and feature requests to Product and L2 Support
  • Reproduce software bugs and document the relevant incident details
  • Share customer feedback to inform the software roadmap
  • Manage customer records and ticket progress in Intercom FinAI
  • Improve the internal knowledge base and public help-center FAQs
  • Collaborate closely with Rosanne de Wit as the main customer contact

Requirements

  • 1–3 years of experience in customer support or technical support, such as Customer Support, IT Helpdesk, or SaaS Support
  • Practical experience using ticketing platforms and CRM systems
  • Fluent written and spoken Dutch and English
  • Strong analytical and logical reasoning abilities
  • Empathetic, patient, and focused on excellent customer service
  • Proactive and curious, with an interest in understanding software architecture
  • Able to stay calm and effective in a fast-paced work environment
  • Located in the Netherlands and able to work from the Nijkerk offices
  • Available for a 12-month fixed-term contract, with the possibility of a further 12-month renewal

Benefits

  • Hybrid work with flexible arrangements
  • Travel expense allowance
  • Pension plan
  • Fixed 13th month included in the salary package
  • Gemini training and support for using AI to enhance creativity and productivity

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