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Medtronic
Medtronic
H1B Visa SponsorHealthcareHealthcare InsuranceManufacturing
Medtronic is a global healthcare technology and manufacturing company developing solutions for complex medical conditions. Its work brings together large, international teams and close collaboration with healthcare professionals to improve treatments, therapies, and access to medical technology. With more than 95,000 employees across over 150 countries, Medtronic focuses on advancing patient care while supporting inclusion, diversity, equity, and sustainable practices across its operations.
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Remote Field Service Engineer, Hugo Surgical Robotics

Install and service Medtronic’s Hugo robotic-assisted surgery platform, supporting healthcare customers with troubleshooting, repairs, and training. The role covers an assigned U.S. territory and requires travel of up to 75%.

USUnited StatesAZArizonaKYKentuckyMDMarylandMIMichiganMNMinnesotaMOMissouriNVNevadaNCNorth CarolinaOHOhioOKOklahomaPAPennsylvania
$60,000 – $90,000 / year
RemoteFull-timeMiddleSeniorEnglish RequiredField Engineer

Description

  • Act as the main technical contact for healthcare customers using Medtronic’s Hugo robotic-assisted surgery platform.
  • Install, commission, upgrade, maintain, repair, and troubleshoot Hugo systems and connected medical equipment.
  • Provide onsite technical support and training to healthcare professionals.
  • Diagnose and resolve electrical, mechanical, software, and system-level problems.
  • Conduct preventive maintenance, inspections, and system performance evaluations.
  • Carry out equipment repairs and modifications, and implement engineering changes.
  • Guide clinical and customer support teams on technical matters and system operations.
  • Record service work, technical findings, and corrective actions.
  • Work with customers, engineering, and technical support teams to address complex issues.
  • Build customer relationships through timely, professional service.
  • Share feedback to support product improvements and customer success.
  • Travel frequently within the assigned territory, up to 75%.

Requirements

  • High school diploma or equivalent and at least four years of experience in clinical field service, clinical customer support, medical device service, or technical equipment support.
  • Experience installing, maintaining, troubleshooting, and repairing complex equipment or integrated systems.
  • Experience providing field-based technical service to customers.
  • Ability to travel up to 75% within the assigned territory.
  • Written and verbal English communication skills.
  • Relevant experience in clinical field service or clinical customer support.
  • Unrestricted U.S. work authorization at hire and throughout employment.
  • Bachelor’s degree in bioengineering, engineering, technology, or a related technical field preferred.
  • Medical device service experience in hospital or clinical settings preferred.
  • Experience with robotics, automation, or motion control systems preferred.
  • Experience troubleshooting electromechanical or biomedical equipment preferred.
  • Ability to read and interpret schematics, engineering drawings, and technical documentation preferred.
  • Strong written and verbal English communication skills preferred.

Benefits

  • Competitive salary and flexible benefits package.
  • Health, dental, and vision insurance.
  • Health Savings Account.
  • Healthcare Flexible Spending Account.
  • Life insurance.
  • Long-term disability leave.
  • Dependent daycare spending account.
  • Tuition assistance or reimbursement.
  • Simple Steps global well-being program.
  • Incentive plans.
  • 401(k) plan with employer contribution and match.
  • Short-term disability.
  • Paid time off.
  • Paid holidays.
  • Employee Stock Purchase Plan.
  • Employee Assistance Program.
  • Non-qualified Retirement Plan Supplement.
  • Capital Accumulation Plan.
  • Paid sick time for temporary employees, as required by applicable state law.

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