Medtronic murakkab tibbiy holatlar uchun yechimlar ishlab chiqadigan global sog‘liqni saqlash texnologiyalari va ishlab chiqarish kompaniyasidir. Uning faoliyati davolash usullari, terapiyalar va tibbiy texnologiyalardan foydalanish imkoniyatlarini yaxshilash uchun yirik xalqaro jamoalarni tibbiyot xodimlari bilan yaqindan hamkorlikda birlashtiradi. 150 dan ortiq mamlakatda 95 000 dan ziyod xodimga ega Medtronic o‘z faoliyatining barcha yo‘nalishlarida inklyuziya, xilma-xillik, tenglik va barqaror amaliyotlarni qo‘llab-quvvatlagan holda bemorlarga yordam ko‘rsatishni rivojlantirishga e’tibor qaratadi.
Remote Field Service Engineer, Hugo Surgical Robotics
Install and service Medtronic’s Hugo robotic-assisted surgery platform, supporting healthcare customers with troubleshooting, repairs, and training. The role covers an assigned U.S. territory and requires travel of up to 75%.
Tavsif
- Act as the main technical contact for healthcare customers using Medtronic’s Hugo robotic-assisted surgery platform.
- Install, commission, upgrade, maintain, repair, and troubleshoot Hugo systems and connected medical equipment.
- Provide onsite technical support and training to healthcare professionals.
- Diagnose and resolve electrical, mechanical, software, and system-level problems.
- Conduct preventive maintenance, inspections, and system performance evaluations.
- Carry out equipment repairs and modifications, and implement engineering changes.
- Guide clinical and customer support teams on technical matters and system operations.
- Record service work, technical findings, and corrective actions.
- Work with customers, engineering, and technical support teams to address complex issues.
- Build customer relationships through timely, professional service.
- Share feedback to support product improvements and customer success.
- Travel frequently within the assigned territory, up to 75%.
Talablar
- High school diploma or equivalent and at least four years of experience in clinical field service, clinical customer support, medical device service, or technical equipment support.
- Experience installing, maintaining, troubleshooting, and repairing complex equipment or integrated systems.
- Experience providing field-based technical service to customers.
- Ability to travel up to 75% within the assigned territory.
- Written and verbal English communication skills.
- Relevant experience in clinical field service or clinical customer support.
- Unrestricted U.S. work authorization at hire and throughout employment.
- Bachelor’s degree in bioengineering, engineering, technology, or a related technical field preferred.
- Medical device service experience in hospital or clinical settings preferred.
- Experience with robotics, automation, or motion control systems preferred.
- Experience troubleshooting electromechanical or biomedical equipment preferred.
- Ability to read and interpret schematics, engineering drawings, and technical documentation preferred.
- Strong written and verbal English communication skills preferred.
Imtiyozlar
- Competitive salary and flexible benefits package.
- Health, dental, and vision insurance.
- Health Savings Account.
- Healthcare Flexible Spending Account.
- Life insurance.
- Long-term disability leave.
- Dependent daycare spending account.
- Tuition assistance or reimbursement.
- Simple Steps global well-being program.
- Incentive plans.
- 401(k) plan with employer contribution and match.
- Short-term disability.
- Paid time off.
- Paid holidays.
- Employee Stock Purchase Plan.
- Employee Assistance Program.
- Non-qualified Retirement Plan Supplement.
- Capital Accumulation Plan.
- Paid sick time for temporary employees, as required by applicable state law.