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Remote Field Service Engineer, Hugo Surgical Robotics
Install and service Medtronic’s Hugo robotic-assisted surgery platform, supporting healthcare customers with troubleshooting, repairs, and training. The role covers an assigned U.S. territory and requires travel of up to 75%.
विवरण
- Act as the main technical contact for healthcare customers using Medtronic’s Hugo robotic-assisted surgery platform.
- Install, commission, upgrade, maintain, repair, and troubleshoot Hugo systems and connected medical equipment.
- Provide onsite technical support and training to healthcare professionals.
- Diagnose and resolve electrical, mechanical, software, and system-level problems.
- Conduct preventive maintenance, inspections, and system performance evaluations.
- Carry out equipment repairs and modifications, and implement engineering changes.
- Guide clinical and customer support teams on technical matters and system operations.
- Record service work, technical findings, and corrective actions.
- Work with customers, engineering, and technical support teams to address complex issues.
- Build customer relationships through timely, professional service.
- Share feedback to support product improvements and customer success.
- Travel frequently within the assigned territory, up to 75%.
आवश्यकताएँ
- High school diploma or equivalent and at least four years of experience in clinical field service, clinical customer support, medical device service, or technical equipment support.
- Experience installing, maintaining, troubleshooting, and repairing complex equipment or integrated systems.
- Experience providing field-based technical service to customers.
- Ability to travel up to 75% within the assigned territory.
- Written and verbal English communication skills.
- Relevant experience in clinical field service or clinical customer support.
- Unrestricted U.S. work authorization at hire and throughout employment.
- Bachelor’s degree in bioengineering, engineering, technology, or a related technical field preferred.
- Medical device service experience in hospital or clinical settings preferred.
- Experience with robotics, automation, or motion control systems preferred.
- Experience troubleshooting electromechanical or biomedical equipment preferred.
- Ability to read and interpret schematics, engineering drawings, and technical documentation preferred.
- Strong written and verbal English communication skills preferred.
लाभ
- Competitive salary and flexible benefits package.
- Health, dental, and vision insurance.
- Health Savings Account.
- Healthcare Flexible Spending Account.
- Life insurance.
- Long-term disability leave.
- Dependent daycare spending account.
- Tuition assistance or reimbursement.
- Simple Steps global well-being program.
- Incentive plans.
- 401(k) plan with employer contribution and match.
- Short-term disability.
- Paid time off.
- Paid holidays.
- Employee Stock Purchase Plan.
- Employee Assistance Program.
- Non-qualified Retirement Plan Supplement.
- Capital Accumulation Plan.
- Paid sick time for temporary employees, as required by applicable state law.
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