Rolling Stories, Rolling Arrays की एक पॉडकास्ट शृंखला है, जो आधुनिक मानव संसाधन को आकार देने वाले लोगों, कार्यप्रणालियों और तकनीक पर केंद्रित है। एचआर नेताओं और पेशेवरों के साथ साक्षात्कारों और चर्चाओं के माध्यम से यह कार्यक्रम एचआर रूपांतरण, डेटा-आधारित निर्णय लेने, कर्मचारी अनुभव और कार्यक्षेत्र से मिले व्यावहारिक सबक जैसे विषयों की पड़ताल करता है। इसके एपिसोड पेशेवर अंतर्दृष्टि को कार्यस्थल के हास्य के साथ जोड़ते हैं और एचआर तकनीक परामर्श तथा रूपांतरण में Rolling Arrays के कार्य का समर्थन करते हैं।
SAP SuccessFactors Customer Success Manager
Manage post-implementation SAP SuccessFactors customer accounts in Singapore, supporting service delivery and client relationships. Focus on SLA performance, satisfaction, renewals, and account growth.
विवरण
- Manage a portfolio of 4–5 SAP SuccessFactors customers after go-live
- Coordinate internal consultants responding to customer requests and resolving tickets
- Keep account SLAs on track and prevent escalations
- Analyze recurring issues to reduce repeat support tickets
- Recommend SAP SuccessFactors solutions that improve customer satisfaction
- Lead regular service reviews and share findings with clients
- Spot change request and additional module opportunities across assigned accounts
- Match SAP SuccessFactors recommendations to client needs and business objectives
- Manage L1–L3 incidents and use root-cause actions to limit recurrence
- Identify reporting trends and recommend follow-up actions
- Resolve client escalations and support renewals through proactive account engagement
- Run workshops, surface insights, align stakeholders, and manage expectations
आवश्यकताएँ
- Bachelor’s degree from a recognized institution
- 6–9 years of experience in HRIS, application management services, or customer success
- Knowledge of HRIS configuration; Core HR or Payroll expertise is strongly preferred
- Strong interpersonal skills and a client-first approach
- SAP SuccessFactors certification preferred