Rolling Stories
Rolling Stories
11 – 50 Zaposleni
Kadrovska tehnologijaMediji
Rolling Stories je podkastna serija podjetja Rolling Arrays o ljudeh, praksah in tehnologiji, ki oblikujejo sodobne kadre. Oddaja skozi intervjuje in pogovore z vodji in strokovnjaki na področju kadrov obravnava teme, kot so preobrazba kadrovske funkcije, odločanje na podlagi podatkov, izkušnja zaposlenih in praktične izkušnje iz prakse. Epizode združujejo strokovne vpoglede s humorjem iz delovnega okolja ter podpirajo delo podjetja Rolling Arrays na področju svetovanja in preobrazbe kadrovskih tehnologij.

SAP SuccessFactors Customer Success Manager

Manage post-implementation SAP SuccessFactors customer accounts in Singapore, supporting service delivery and client relationships. Focus on SLA performance, satisfaction, renewals, and account growth.

Opis

  • Manage a portfolio of 4–5 SAP SuccessFactors customers after go-live
  • Coordinate internal consultants responding to customer requests and resolving tickets
  • Keep account SLAs on track and prevent escalations
  • Analyze recurring issues to reduce repeat support tickets
  • Recommend SAP SuccessFactors solutions that improve customer satisfaction
  • Lead regular service reviews and share findings with clients
  • Spot change request and additional module opportunities across assigned accounts
  • Match SAP SuccessFactors recommendations to client needs and business objectives
  • Manage L1–L3 incidents and use root-cause actions to limit recurrence
  • Identify reporting trends and recommend follow-up actions
  • Resolve client escalations and support renewals through proactive account engagement
  • Run workshops, surface insights, align stakeholders, and manage expectations

Zahteve

  • Bachelor’s degree from a recognized institution
  • 6–9 years of experience in HRIS, application management services, or customer success
  • Knowledge of HRIS configuration; Core HR or Payroll expertise is strongly preferred
  • Strong interpersonal skills and a client-first approach
  • SAP SuccessFactors certification preferred

Sorodna delovna mesta

Bank of America

Senior Business Consultant, SSFO Process Quality

Bank of America

Oversee process quality, risk controls, audits, and regulatory compliance across Bank of America’s SSFO operations. Apply quality assurance, complaint analysis, and performance metrics to strengthen operational oversight.

Odpri