„Rolling Stories“ – tai „Rolling Arrays“ tinklalaidžių serija apie žmones, praktiką ir technologijas, formuojančias šiuolaikinį žmogiškųjų išteklių valdymą. Interviu ir pokalbiuose su personalo vadovais bei specialistais nagrinėjamos tokios temos kaip personalo valdymo transformacija, duomenimis grindžiamų sprendimų priėmimas, darbuotojų patirtis ir praktinės pamokos iš darbo aplinkos. Epizoduose profesinės įžvalgos derinamos su darbo vietos humoru, taip pat jie prisideda prie „Rolling Arrays“ veiklos personalo technologijų konsultavimo ir transformacijos srityse.
SAP SuccessFactors Customer Success Manager
Manage post-implementation SAP SuccessFactors customer accounts in Singapore, supporting service delivery and client relationships. Focus on SLA performance, satisfaction, renewals, and account growth.
Aprašymas
- Manage a portfolio of 4–5 SAP SuccessFactors customers after go-live
- Coordinate internal consultants responding to customer requests and resolving tickets
- Keep account SLAs on track and prevent escalations
- Analyze recurring issues to reduce repeat support tickets
- Recommend SAP SuccessFactors solutions that improve customer satisfaction
- Lead regular service reviews and share findings with clients
- Spot change request and additional module opportunities across assigned accounts
- Match SAP SuccessFactors recommendations to client needs and business objectives
- Manage L1–L3 incidents and use root-cause actions to limit recurrence
- Identify reporting trends and recommend follow-up actions
- Resolve client escalations and support renewals through proactive account engagement
- Run workshops, surface insights, align stakeholders, and manage expectations
Reikalavimai
- Bachelor’s degree from a recognized institution
- 6–9 years of experience in HRIS, application management services, or customer success
- Knowledge of HRIS configuration; Core HR or Payroll expertise is strongly preferred
- Strong interpersonal skills and a client-first approach
- SAP SuccessFactors certification preferred