Rolling Stories
Rolling Stories
11 – 50 Angajați
MediaTehnologie HR
Rolling Stories este o serie de podcasturi produsă de Rolling Arrays, despre oamenii, practicile și tehnologiile care modelează domeniul modern al resurselor umane. Prin interviuri și discuții cu lideri și specialiști în resurse umane, emisiunea abordează teme precum transformarea funcției HR, luarea deciziilor bazate pe date, experiența angajaților și lecții practice din teren. Episoadele combină perspectiva profesională cu umorul la locul de muncă și susțin activitatea Rolling Arrays în consultanță și transformare în domeniul tehnologiei pentru resurse umane.

SAP SuccessFactors Customer Success Manager

Manage post-implementation SAP SuccessFactors customer accounts in Singapore, supporting service delivery and client relationships. Focus on SLA performance, satisfaction, renewals, and account growth.

Descriere

  • Manage a portfolio of 4–5 SAP SuccessFactors customers after go-live
  • Coordinate internal consultants responding to customer requests and resolving tickets
  • Keep account SLAs on track and prevent escalations
  • Analyze recurring issues to reduce repeat support tickets
  • Recommend SAP SuccessFactors solutions that improve customer satisfaction
  • Lead regular service reviews and share findings with clients
  • Spot change request and additional module opportunities across assigned accounts
  • Match SAP SuccessFactors recommendations to client needs and business objectives
  • Manage L1–L3 incidents and use root-cause actions to limit recurrence
  • Identify reporting trends and recommend follow-up actions
  • Resolve client escalations and support renewals through proactive account engagement
  • Run workshops, surface insights, align stakeholders, and manage expectations

Cerințe

  • Bachelor’s degree from a recognized institution
  • 6–9 years of experience in HRIS, application management services, or customer success
  • Knowledge of HRIS configuration; Core HR or Payroll expertise is strongly preferred
  • Strong interpersonal skills and a client-first approach
  • SAP SuccessFactors certification preferred

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