Rolling Stories — Rolling Arrays tomonidan tayyorlanadigan, zamonaviy inson resurslarini shakllantirayotgan insonlar, amaliyotlar va texnologiyalar haqida podkastlar seriyasidir. Dastur HR sohasidagi rahbarlar va amaliyotchilar bilan suhbatlar hamda munozaralar orqali HR transformatsiyasi, ma’lumotlarga asoslangan qaror qabul qilish, xodimlar tajribasi va amaliy faoliyatdan olingan saboqlar kabi mavzularni yoritadi. Epizodlar professional qarashlarni ish joyidagi hazil bilan uyg‘unlashtirib, Rolling Arrays’ning HR texnologiyalari bo‘yicha konsalting va transformatsiya faoliyatini qo‘llab-quvvatlaydi.
SAP SuccessFactors Customer Success Manager
Manage post-implementation SAP SuccessFactors customer accounts in Singapore, supporting service delivery and client relationships. Focus on SLA performance, satisfaction, renewals, and account growth.
Tavsif
- Manage a portfolio of 4–5 SAP SuccessFactors customers after go-live
- Coordinate internal consultants responding to customer requests and resolving tickets
- Keep account SLAs on track and prevent escalations
- Analyze recurring issues to reduce repeat support tickets
- Recommend SAP SuccessFactors solutions that improve customer satisfaction
- Lead regular service reviews and share findings with clients
- Spot change request and additional module opportunities across assigned accounts
- Match SAP SuccessFactors recommendations to client needs and business objectives
- Manage L1–L3 incidents and use root-cause actions to limit recurrence
- Identify reporting trends and recommend follow-up actions
- Resolve client escalations and support renewals through proactive account engagement
- Run workshops, surface insights, align stakeholders, and manage expectations
Talablar
- Bachelor’s degree from a recognized institution
- 6–9 years of experience in HRIS, application management services, or customer success
- Knowledge of HRIS configuration; Core HR or Payroll expertise is strongly preferred
- Strong interpersonal skills and a client-first approach
- SAP SuccessFactors certification preferred