Medibank
Medibank
Medibank je ponudnik zdravstvenih storitev in zdravstvenega zavarovanja, ki zagotavlja kritje za posameznike, mednarodne študente, obiskovalce in poslovne stranke. Njegovo delovanje zajema zavarovanje in zdravstveno usmerjene storitve ter pristop, usmerjen v skupnost, s katerim ljudem pomaga dostopati do informacij o dobrem počutju, zdravstvenih dogodkih in povezanih storitvah. Medibank prav tako gradi skupnost talentov prek kariernih priložnosti in sodelovanja s potencialnimi zaposlenimi.

Overseas Customer Consultant

Support overseas students with Australian health insurance through customer service, sales assistance and end-to-end member solutions. The role serves customers across in-person, phone, email and messaging channels at Medibank.

Opis

  • Deliver attentive service to Medibank customers.
  • Resolve Overseas customer needs from start to finish.
  • Spot ways to improve experiences for members and billing agents.
  • Give occasional presentations to stakeholders and customers.
  • Help customers in person and through inbound and outbound calls, email and messaging.
  • Support overseas students with their health insurance through the Overseas premium service centre.

Zahteve

  • Available full time for 37.5 hours per week, Monday to Friday, on a rotating roster between 8 am and 8 pm NSW time.
  • Sales experience is valued but not required.
  • Knowledge of Australia's health, finance or insurance industries is desirable.
  • Able to communicate in person, by phone, email and messaging.
  • Able to provide compassionate, friendly and excellent customer service.
  • Able to grow the business and meet sales targets.
  • Able to solve problems and adapt responses to different situations and people.
  • Able to stay calm and professional in challenging situations.
  • Works well as part of a team.
  • Self-motivated to pursue learning, development and results.
  • Must hold or obtain a Volunteer Working with Children Check if successful.

Ugodnosti

  • Subsidised private health insurance.
  • Subsidised travel insurance.
  • Subsidised pet insurance.
  • Personal development opportunities.
  • Health and wellbeing support.
  • Inclusive workplace with accessibility adjustments and alternative formats available.

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