Medibank ir veselības aprūpes un veselības apdrošināšanas pakalpojumu sniedzējs, kas piedāvā apdrošināšanas segumu privātpersonām, ārvalstu studentiem, apmeklētājiem un korporatīvajiem klientiem. Tās darbība ietver apdrošināšanu un ar veselību saistītus pakalpojumus, bet uz kopienu vērstā pieeja palīdz cilvēkiem piekļūt informācijai par labbūtību, ar veselību saistītiem pasākumiem un citiem pakalpojumiem. Medibank arī veido talantu kopienu, piedāvājot karjeras iespējas un veidojot saikni ar potenciālajiem darbiniekiem.
Overseas Customer Consultant
Support overseas students with Australian health insurance through customer service, sales assistance and end-to-end member solutions. The role serves customers across in-person, phone, email and messaging channels at Medibank.
Apraksts
- Deliver attentive service to Medibank customers.
- Resolve Overseas customer needs from start to finish.
- Spot ways to improve experiences for members and billing agents.
- Give occasional presentations to stakeholders and customers.
- Help customers in person and through inbound and outbound calls, email and messaging.
- Support overseas students with their health insurance through the Overseas premium service centre.
Prasības
- Available full time for 37.5 hours per week, Monday to Friday, on a rotating roster between 8 am and 8 pm NSW time.
- Sales experience is valued but not required.
- Knowledge of Australia's health, finance or insurance industries is desirable.
- Able to communicate in person, by phone, email and messaging.
- Able to provide compassionate, friendly and excellent customer service.
- Able to grow the business and meet sales targets.
- Able to solve problems and adapt responses to different situations and people.
- Able to stay calm and professional in challenging situations.
- Works well as part of a team.
- Self-motivated to pursue learning, development and results.
- Must hold or obtain a Volunteer Working with Children Check if successful.
Priekšrocības
- Subsidised private health insurance.
- Subsidised travel insurance.
- Subsidised pet insurance.
- Personal development opportunities.
- Health and wellbeing support.
- Inclusive workplace with accessibility adjustments and alternative formats available.