Medibank
Medibank
1,001 – 5,000 Employees
ConsultingHealthcareTravel
Medibank is a healthcare and health insurance provider offering coverage for individuals, overseas students, visitors, and corporate clients. Its work spans insurance and health-focused services, with a community-oriented approach to helping people access information about wellbeing, health events, and related services. Medibank also builds a talent community through career opportunities and engagement with prospective employees.

Overseas Customer Consultant

Support overseas students with Australian health insurance through customer service, sales assistance and end-to-end member solutions. The role serves customers across in-person, phone, email and messaging channels at Medibank.

Description

  • Deliver attentive service to Medibank customers.
  • Resolve Overseas customer needs from start to finish.
  • Spot ways to improve experiences for members and billing agents.
  • Give occasional presentations to stakeholders and customers.
  • Help customers in person and through inbound and outbound calls, email and messaging.
  • Support overseas students with their health insurance through the Overseas premium service centre.

Requirements

  • Available full time for 37.5 hours per week, Monday to Friday, on a rotating roster between 8 am and 8 pm NSW time.
  • Sales experience is valued but not required.
  • Knowledge of Australia's health, finance or insurance industries is desirable.
  • Able to communicate in person, by phone, email and messaging.
  • Able to provide compassionate, friendly and excellent customer service.
  • Able to grow the business and meet sales targets.
  • Able to solve problems and adapt responses to different situations and people.
  • Able to stay calm and professional in challenging situations.
  • Works well as part of a team.
  • Self-motivated to pursue learning, development and results.
  • Must hold or obtain a Volunteer Working with Children Check if successful.

Benefits

  • Subsidised private health insurance.
  • Subsidised travel insurance.
  • Subsidised pet insurance.
  • Personal development opportunities.
  • Health and wellbeing support.
  • Inclusive workplace with accessibility adjustments and alternative formats available.

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