Medibank एक स्वास्थ्य सेवा और स्वास्थ्य बीमा प्रदाता है, जो व्यक्तियों, विदेशों में पढ़ने वाले छात्रों, आगंतुकों और कॉर्पोरेट ग्राहकों के लिए कवरेज उपलब्ध कराता है। इसका काम बीमा और स्वास्थ्य-केंद्रित सेवाओं तक फैला हुआ है, जिसमें लोगों को कल्याण, स्वास्थ्य संबंधी आयोजनों और संबंधित सेवाओं की जानकारी प्राप्त करने में मदद करने के लिए समुदाय-केंद्रित दृष्टिकोण अपनाया जाता है। Medibank करियर के अवसरों और संभावित कर्मचारियों के साथ जुड़ाव के माध्यम से प्रतिभा समुदाय का भी निर्माण करता है।
Overseas Customer Consultant
Support overseas students with Australian health insurance through customer service, sales assistance and end-to-end member solutions. The role serves customers across in-person, phone, email and messaging channels at Medibank.
विवरण
- Deliver attentive service to Medibank customers.
- Resolve Overseas customer needs from start to finish.
- Spot ways to improve experiences for members and billing agents.
- Give occasional presentations to stakeholders and customers.
- Help customers in person and through inbound and outbound calls, email and messaging.
- Support overseas students with their health insurance through the Overseas premium service centre.
आवश्यकताएँ
- Available full time for 37.5 hours per week, Monday to Friday, on a rotating roster between 8 am and 8 pm NSW time.
- Sales experience is valued but not required.
- Knowledge of Australia's health, finance or insurance industries is desirable.
- Able to communicate in person, by phone, email and messaging.
- Able to provide compassionate, friendly and excellent customer service.
- Able to grow the business and meet sales targets.
- Able to solve problems and adapt responses to different situations and people.
- Able to stay calm and professional in challenging situations.
- Works well as part of a team.
- Self-motivated to pursue learning, development and results.
- Must hold or obtain a Volunteer Working with Children Check if successful.
लाभ
- Subsidised private health insurance.
- Subsidised travel insurance.
- Subsidised pet insurance.
- Personal development opportunities.
- Health and wellbeing support.
- Inclusive workplace with accessibility adjustments and alternative formats available.