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SupportNinja
SupportNinja
1.001 – 5.000 Angajați
B2BInteligență artificialăÎntreprindere
SupportNinja este o companie de externalizare și experiență a clienților susținută de tehnologie, care deservește companii aflate în etapa de creștere și întreprinderi mari. Echipele sale combină expertiza umană cu fluxuri de lucru susținute de inteligență artificială prin NinjaAI pentru a oferi servicii de asistență pentru clienți și asistență tehnică, integrare a clienților, conversie și reînnoire, moderare a conținutului, operațiuni de date, precum și suport financiar și contabil. Compania oferă, de asemenea, servicii de management, ajutând clienții să lanseze și să extindă operațiuni externalizate, printr-o abordare axată pe confidențialitate și cu o conformitate declarată față de cadre precum SOC 2 Type 2, PCI-DSS, HIPAA și GDPR.
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Outbound Sales Representative – Texas Remote

SupportNinja is seeking an outbound sales representative to enroll patients or members in healthcare programs through power-dialer outreach. The role involves educating prospects, addressing objections, recording enrollment details, and meeting performance targets.

USStatele Unite ale AmericiiTXTexas
18 $ / oră
RemoteNormă întreagăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: englezăVânzări

Descriere

  • Place outbound calls to prospective patients or members using a power dialer or comparable calling platform
  • Lead sales-focused conversations that encourage healthcare program enrollment and participation
  • Explain program benefits, eligibility criteria, and enrollment procedures to prospects
  • Assess prospect needs, respond to objections, and convert outreach into completed enrollments
  • Record call results, prospect details, and enrollment progress accurately in the CRM
  • Achieve or surpass individual and team enrollment quotas, including incentive-based objectives
  • Comply with healthcare outreach, enrollment, and applicable regulatory requirements
  • Work with team leads and account stakeholders to improve scripts and increase conversion rates
  • Keep current with healthcare offerings, enrollment standards, and relevant industry regulations
  • Adjust to changing program requirements, scripts, and workflows in a fast-moving startup environment
  • Follow all company policies and established procedures
  • Ach or exceed applicable key performance indicator targets
  • Build knowledge of healthcare enrollment, sales methods, and industry best practices through training and ongoing learning
  • Partner with other departments when collaboration is required
  • Treat customers and colleagues with a positive, empathetic, and professional approach

Cerințe

  • At least two years of experience in customer-facing support
  • One to two years of experience in outbound sales, telesales, or healthcare enrollment within an outsourced services environment
  • A strong sales orientation and the ability to conduct persuasive, needs-based prospect conversations
  • Comfort working in a performance- and incentive-based setting with a results-focused approach
  • Experience using outbound dialers and CRM platforms for call tracking and enrollment records
  • Excellent verbal communication skills for building trust and rapport with prospective patients or members
  • Familiarity with healthcare enrollment, eligibility criteria, or related program guidelines is advantageous
  • Adaptability to a fast-paced, changing environment with shifting scripts and program requirements
  • Ability to represent the client’s team professionally and meet client expectations
  • Effective problem-solving skills for resolving prospect questions, objections, and concerns
  • Genesys power-dialer experience or knowledge is preferred

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