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SupportNinja — өсу кезеңіндегі және ірі кәсіпорындарға қызмет көрсететін, технологиялармен қамтамасыз етілген аутсорсинг және клиенттік тәжірибе компаниясы. Оның командалары NinjaAI арқылы адам сараптамасын жасанды интеллект қолдайтын жұмыс процестерімен біріктіріп, клиенттерге және техникалық қолдау, онбординг, конверсия және жаңарту қызметтері, контентті модерациялау, деректер операциялары, сондай-ақ қаржы және бухгалтерлік есеп бойынша қолдау көрсетеді. Компания сонымен қатар клиенттерге аутсорсингтік операцияларды іске қосып, ауқымын кеңейтуге көмектесетін Management-as-a-Service қызметін ұсынады. Бұл ретте құпиялылыққа басымдық береді және SOC 2 Type 2, PCI-DSS, HIPAA және GDPR сияқты стандарттарды қамтитын бірқатар құрылымдарға сәйкестігін мәлімдейді.
Outbound Sales Representative – Texas Remote
SupportNinja is seeking an outbound sales representative to enroll patients or members in healthcare programs through power-dialer outreach. The role involves educating prospects, addressing objections, recording enrollment details, and meeting performance targets.
Сипаттама
- Place outbound calls to prospective patients or members using a power dialer or comparable calling platform
- Lead sales-focused conversations that encourage healthcare program enrollment and participation
- Explain program benefits, eligibility criteria, and enrollment procedures to prospects
- Assess prospect needs, respond to objections, and convert outreach into completed enrollments
- Record call results, prospect details, and enrollment progress accurately in the CRM
- Achieve or surpass individual and team enrollment quotas, including incentive-based objectives
- Comply with healthcare outreach, enrollment, and applicable regulatory requirements
- Work with team leads and account stakeholders to improve scripts and increase conversion rates
- Keep current with healthcare offerings, enrollment standards, and relevant industry regulations
- Adjust to changing program requirements, scripts, and workflows in a fast-moving startup environment
- Follow all company policies and established procedures
- Ach or exceed applicable key performance indicator targets
- Build knowledge of healthcare enrollment, sales methods, and industry best practices through training and ongoing learning
- Partner with other departments when collaboration is required
- Treat customers and colleagues with a positive, empathetic, and professional approach
Талаптар
- At least two years of experience in customer-facing support
- One to two years of experience in outbound sales, telesales, or healthcare enrollment within an outsourced services environment
- A strong sales orientation and the ability to conduct persuasive, needs-based prospect conversations
- Comfort working in a performance- and incentive-based setting with a results-focused approach
- Experience using outbound dialers and CRM platforms for call tracking and enrollment records
- Excellent verbal communication skills for building trust and rapport with prospective patients or members
- Familiarity with healthcare enrollment, eligibility criteria, or related program guidelines is advantageous
- Adaptability to a fast-paced, changing environment with shifting scripts and program requirements
- Ability to represent the client’s team professionally and meet client expectations
- Effective problem-solving skills for resolving prospect questions, objections, and concerns
- Genesys power-dialer experience or knowledge is preferred
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