SupportNinja
SupportNinja
1,001 – 5,000 Employees
Artificial IntelligenceB2BEnterprise
SupportNinja is a technology-enabled outsourcing and customer experience company serving growth-stage and enterprise businesses. Its teams combine human expertise with AI-supported workflows through NinjaAI to provide customer and technical support, onboarding, conversion and renewals services, content moderation, data operations, and finance and accounting support. The company also offers Management-as-a-Service to help clients launch and scale outsourced operations, with a privacy-focused approach and stated compliance across frameworks including SOC 2 Type 2, PCI-DSS, HIPAA, and GDPR.

Outbound Sales Representative – Texas Remote

SupportNinja is seeking an outbound sales representative to enroll patients or members in healthcare programs through power-dialer outreach. The role involves educating prospects, addressing objections, recording enrollment details, and meeting performance targets.

Description

  • Place outbound calls to prospective patients or members using a power dialer or comparable calling platform
  • Lead sales-focused conversations that encourage healthcare program enrollment and participation
  • Explain program benefits, eligibility criteria, and enrollment procedures to prospects
  • Assess prospect needs, respond to objections, and convert outreach into completed enrollments
  • Record call results, prospect details, and enrollment progress accurately in the CRM
  • Achieve or surpass individual and team enrollment quotas, including incentive-based objectives
  • Comply with healthcare outreach, enrollment, and applicable regulatory requirements
  • Work with team leads and account stakeholders to improve scripts and increase conversion rates
  • Keep current with healthcare offerings, enrollment standards, and relevant industry regulations
  • Adjust to changing program requirements, scripts, and workflows in a fast-moving startup environment
  • Follow all company policies and established procedures
  • Ach or exceed applicable key performance indicator targets
  • Build knowledge of healthcare enrollment, sales methods, and industry best practices through training and ongoing learning
  • Partner with other departments when collaboration is required
  • Treat customers and colleagues with a positive, empathetic, and professional approach

Requirements

  • At least two years of experience in customer-facing support
  • One to two years of experience in outbound sales, telesales, or healthcare enrollment within an outsourced services environment
  • A strong sales orientation and the ability to conduct persuasive, needs-based prospect conversations
  • Comfort working in a performance- and incentive-based setting with a results-focused approach
  • Experience using outbound dialers and CRM platforms for call tracking and enrollment records
  • Excellent verbal communication skills for building trust and rapport with prospective patients or members
  • Familiarity with healthcare enrollment, eligibility criteria, or related program guidelines is advantageous
  • Adaptability to a fast-paced, changing environment with shifting scripts and program requirements
  • Ability to represent the client’s team professionally and meet client expectations
  • Effective problem-solving skills for resolving prospect questions, objections, and concerns
  • Genesys power-dialer experience or knowledge is preferred

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