Remote Recruitment
Remote Recruitment
11 – 50 Employees
ConsultingLogisticsMarketing
Remote Recruitment is a recruitment company that helps businesses hire skilled professionals remotely, with a focus on talent in South Africa. Its services span roles from entry-level through C-suite across areas including consulting, marketing, and logistics. The company supports employers with payroll, HR, and legal administration for recruited talent, helps address skill gaps and hiring-budget constraints, and offers free replacements for up to 12 months.

Remote IT Helpdesk Agent in South Africa

Provide first-line IT support remotely from South Africa, handling tickets, account access and device issues. Join a UK-based team and work UK business hours.

Description

  • Record, prioritize and resolve first-line support requests.
  • Reset passwords and administer user accounts.
  • Configure and troubleshoot laptops, email and software.
  • Escalate complex problems with clear documentation.
  • Maintain accurate, up-to-date knowledge base articles.
  • Diagnose staff technology problems, resolving them or escalating as needed.
  • Track support tickets through to resolution.
  • Collaborate with a UK-based team using modern cloud tools.

Requirements

  • Background in an IT helpdesk or technical support position.
  • Experience using a ticketing platform such as Zendesk or Freshdesk.
  • Practical knowledge of Microsoft 365 and Windows.
  • Strong written English and the ability to explain solutions clearly.
  • A dependable laptop and stable fibre internet connection.
  • CompTIA A+ or an equivalent certification is an advantage.
  • Experience administering Google Workspace is an advantage.
  • Familiarity with remote assistance software such as TeamViewer is an advantage.
  • Must be based in South Africa and work remotely from there.

Benefits

  • Full-time position that is fully remote.
  • Work 09:00–17:00 UK time (11:00–19:00 SAST).
  • Structured onboarding and ongoing support.
  • Build a stable remote career with a UK employer.
  • Work from home using your existing equipment.
  • Recruitment team guidance from application through your first day.

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