Remote Recruitment
Remote Recruitment
Remote Recruitment एक भर्ती कंपनी है जो व्यवसायों को दूरस्थ रूप से कुशल पेशेवरों को नियुक्त करने में मदद करती है और दक्षिण अफ्रीका की प्रतिभाओं पर विशेष ध्यान देती है। इसकी सेवाओं में कंसल्टिंग, मार्केटिंग और लॉजिस्टिक्स सहित विभिन्न क्षेत्रों में शुरुआती स्तर से लेकर सी-सूट तक की भूमिकाएँ शामिल हैं। कंपनी नियुक्त प्रतिभाओं के लिए नियोक्ताओं को पेरोल, मानव संसाधन और कानूनी प्रशासन संबंधी सहायता देती है, कौशल की कमी और भर्ती बजट की सीमाओं से निपटने में मदद करती है तथा 12 महीने तक निःशुल्क प्रतिस्थापन उपलब्ध कराती है।

Remote IT Helpdesk Agent in South Africa

Provide first-line IT support remotely from South Africa, handling tickets, account access and device issues. Join a UK-based team and work UK business hours.

विवरण

  • Record, prioritize and resolve first-line support requests.
  • Reset passwords and administer user accounts.
  • Configure and troubleshoot laptops, email and software.
  • Escalate complex problems with clear documentation.
  • Maintain accurate, up-to-date knowledge base articles.
  • Diagnose staff technology problems, resolving them or escalating as needed.
  • Track support tickets through to resolution.
  • Collaborate with a UK-based team using modern cloud tools.

आवश्यकताएँ

  • Background in an IT helpdesk or technical support position.
  • Experience using a ticketing platform such as Zendesk or Freshdesk.
  • Practical knowledge of Microsoft 365 and Windows.
  • Strong written English and the ability to explain solutions clearly.
  • A dependable laptop and stable fibre internet connection.
  • CompTIA A+ or an equivalent certification is an advantage.
  • Experience administering Google Workspace is an advantage.
  • Familiarity with remote assistance software such as TeamViewer is an advantage.
  • Must be based in South Africa and work remotely from there.

लाभ

  • Full-time position that is fully remote.
  • Work 09:00–17:00 UK time (11:00–19:00 SAST).
  • Structured onboarding and ongoing support.
  • Build a stable remote career with a UK employer.
  • Work from home using your existing equipment.
  • Recruitment team guidance from application through your first day.

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