Remote Recruitment
Remote Recruitment
Remote Recruitment ir personāla atlases uzņēmums, kas palīdz uzņēmumiem attālināti pieņemt darbā kvalificētus speciālistus, īpašu uzmanību pievēršot Dienvidāfrikas talantiem. Tā pakalpojumi aptver amatus no sākuma līmeņa līdz augstākās vadības līmenim tādās jomās kā konsultācijas, mārketings un loģistika. Uzņēmums atbalsta darba devējus darbā pieņemto speciālistu algu aprēķināšanā, personāla un juridisko jautājumu administrēšanā, palīdz risināt prasmju trūkumu un darbā pieņemšanas budžeta ierobežojumus, kā arī piedāvā bezmaksas aizstājējus līdz 12 mēnešiem.

Remote IT Helpdesk Agent in South Africa

Provide first-line IT support remotely from South Africa, handling tickets, account access and device issues. Join a UK-based team and work UK business hours.

Apraksts

  • Record, prioritize and resolve first-line support requests.
  • Reset passwords and administer user accounts.
  • Configure and troubleshoot laptops, email and software.
  • Escalate complex problems with clear documentation.
  • Maintain accurate, up-to-date knowledge base articles.
  • Diagnose staff technology problems, resolving them or escalating as needed.
  • Track support tickets through to resolution.
  • Collaborate with a UK-based team using modern cloud tools.

Prasības

  • Background in an IT helpdesk or technical support position.
  • Experience using a ticketing platform such as Zendesk or Freshdesk.
  • Practical knowledge of Microsoft 365 and Windows.
  • Strong written English and the ability to explain solutions clearly.
  • A dependable laptop and stable fibre internet connection.
  • CompTIA A+ or an equivalent certification is an advantage.
  • Experience administering Google Workspace is an advantage.
  • Familiarity with remote assistance software such as TeamViewer is an advantage.
  • Must be based in South Africa and work remotely from there.

Priekšrocības

  • Full-time position that is fully remote.
  • Work 09:00–17:00 UK time (11:00–19:00 SAST).
  • Structured onboarding and ongoing support.
  • Build a stable remote career with a UK employer.
  • Work from home using your existing equipment.
  • Recruitment team guidance from application through your first day.

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