Gamdom
Gamdom
Gamdom este o platformă online de cazino și pariuri sportive axată pe criptomonede, fondată în 2016. Ceea ce a început ca o comunitate de cazino axată pe Counter-Strike s-a dezvoltat într-o platformă de pariuri mai amplă, care oferă jocuri de cazino, pariuri sportive, bonusuri și recompense, cu integrarea criptomonedelor. Gamdom operează cu o echipă care lucrează la distanță și recrutează în mai multe locații, sprijinind echipa din spatele produsului său global de jocuri de noroc online.

Mid-Senior Customer Support Representative — Full-Time, Worldwide Remote

Support Gamdom customers across sports betting, casino, and eSports through chat and email. Resolve account, payment, and technical questions within a 24/7 support operation.

Descriere

  • Deliver responsive customer assistance through live chat and email
  • Guide customers on deposits, withdrawals, payment options, promotions, betting settlements, account matters, and company policies
  • Assess reported problems, determine suitable resolutions, and close customer issues efficiently
  • Walk customers through technical and account solutions with clear, sequential instructions
  • Build detailed knowledge of Casino, Sports, and eSports offerings, workflows, and company policies
  • Communicate with customers clearly, accurately, and helpfully
  • Refer unresolved matters to the correct internal team with complete context
  • Coordinate with colleagues across departments to maintain a consistent support experience
  • Keep informed about product releases, promotions, procedures, and other changes affecting customers
  • Manage your workload independently, set priorities, and exercise sound judgment when responding to requests

Cerințe

  • Experience in customer support, customer service, or a comparable position
  • Excellent written and spoken English communication
  • A service-oriented approach with a sincere desire to help customers
  • Strong investigative, problem-solving, and detail-management abilities
  • Confidence using varied software, systems, and web-based tools
  • Capacity to learn unfamiliar products, procedures, and technologies quickly
  • Composure and professionalism when resolving difficult or complicated customer cases
  • Ability to work autonomously while contributing effectively within a team
  • Interest in iGaming, sports, eSports, or online gaming
  • Knowledge of cryptocurrency or related work experience is advantageous
  • Experience in iGaming is advantageous but not essential
  • Fluency in Turkish, French, Spanish, or Japanese is advantageous
  • Availability for rotating shifts within a 24/7 customer support schedule

Beneficii

  • Work remotely from anywhere worldwide
  • Receive 25 days of paid time off
  • Access an equipment allowance
  • Work within a flexible remote setup
  • Join an international team serving multiple markets

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