Gamdom
Gamdom
Gamdom yra į kriptovaliutas orientuota internetinio kazino ir sporto lažybų platforma, įkurta 2016 m. Iš „Counter-Strike“ žaidimui skirtos kazino bendruomenės išaugusi paslauga tapo platesne lažybų platforma, siūlančia kazino žaidimus, sporto lažybas, premijas ir apdovanojimus bei kriptovaliutų integraciją. Gamdom dirba su nuotoline komanda ir samdo darbuotojus keliose darbo vietose, kurie prisideda prie pasaulinio internetinių lošimų produkto kūrimo.

Mid-Senior Customer Support Representative — Full-Time, Worldwide Remote

Support Gamdom customers across sports betting, casino, and eSports through chat and email. Resolve account, payment, and technical questions within a 24/7 support operation.

Aprašymas

  • Deliver responsive customer assistance through live chat and email
  • Guide customers on deposits, withdrawals, payment options, promotions, betting settlements, account matters, and company policies
  • Assess reported problems, determine suitable resolutions, and close customer issues efficiently
  • Walk customers through technical and account solutions with clear, sequential instructions
  • Build detailed knowledge of Casino, Sports, and eSports offerings, workflows, and company policies
  • Communicate with customers clearly, accurately, and helpfully
  • Refer unresolved matters to the correct internal team with complete context
  • Coordinate with colleagues across departments to maintain a consistent support experience
  • Keep informed about product releases, promotions, procedures, and other changes affecting customers
  • Manage your workload independently, set priorities, and exercise sound judgment when responding to requests

Reikalavimai

  • Experience in customer support, customer service, or a comparable position
  • Excellent written and spoken English communication
  • A service-oriented approach with a sincere desire to help customers
  • Strong investigative, problem-solving, and detail-management abilities
  • Confidence using varied software, systems, and web-based tools
  • Capacity to learn unfamiliar products, procedures, and technologies quickly
  • Composure and professionalism when resolving difficult or complicated customer cases
  • Ability to work autonomously while contributing effectively within a team
  • Interest in iGaming, sports, eSports, or online gaming
  • Knowledge of cryptocurrency or related work experience is advantageous
  • Experience in iGaming is advantageous but not essential
  • Fluency in Turkish, French, Spanish, or Japanese is advantageous
  • Availability for rotating shifts within a 24/7 customer support schedule

Privalumai

  • Work remotely from anywhere worldwide
  • Receive 25 days of paid time off
  • Access an equipment allowance
  • Work within a flexible remote setup
  • Join an international team serving multiple markets

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