MyTalent.io
MyTalent.io
MyTalent.io este o agenție de asistenți virtuali care deservește companii din regiunea vorbitoare de limbă germană. Compania conectează organizațiile cu asistenți virtuali internaționali care oferă sprijin administrativ, creare de conținut, servicii pentru clienți și asistență de marketing. Modelul său flexibil este conceput pentru a ajuta companiile să își extindă capacitatea operațională și să își gestioneze costurile, oferind în același timp îndrumare potențialilor asistenți virtuali în procesul de specializare, înregistrare și dezvoltare a prezenței lor profesionale online.

German-Speaking Customer Support Specialist

Support customers by phone, email, and WhatsApp, and manage Freshdesk tickets. The role also covers social media comments and customer reviews.

Descriere

  • Assist customers across multiple communication channels
  • Respond to inquiries by phone, email, and WhatsApp
  • Process and track support tickets in Freshdesk
  • Reply to comments on Instagram, Meta, and other advertising platforms
  • Manage review platforms and respond to customer reviews
  • Handle phone support and follow up on unresolved issues

Cerințe

  • German proficiency at B2–C1 level
  • Experience in customer service and phone support
  • Strong communication skills and a friendly, customer-oriented manner
  • Reliable, organized approach to work
  • Experience with Freshdesk or a similar ticketing system is an advantage

Beneficii

  • Part-time or full-time employment options
  • Remote work

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