MyTalent.io yra virtualiųjų asistentų agentūra, teikianti paslaugas vokiškai kalbančio regiono įmonėms. Įmonė sujungia organizacijas su tarptautiniais virtualiaisiais asistentais, teikiančiais administracinę pagalbą, kuriančiais turinį, aptarnaujančiais klientus ir padedančiais rinkodaros srityje. Lankstus veiklos modelis padeda įmonėms didinti veiklos pajėgumus ir valdyti išlaidas. Be to, MyTalent.io konsultuoja būsimus virtualiuosius asistentus specializacijos, registracijos ir profesinio įvaizdžio internete kūrimo klausimais.
German-Speaking Customer Support Specialist
Support customers by phone, email, and WhatsApp, and manage Freshdesk tickets. The role also covers social media comments and customer reviews.
Aprašymas
- Assist customers across multiple communication channels
- Respond to inquiries by phone, email, and WhatsApp
- Process and track support tickets in Freshdesk
- Reply to comments on Instagram, Meta, and other advertising platforms
- Manage review platforms and respond to customer reviews
- Handle phone support and follow up on unresolved issues
Reikalavimai
- German proficiency at B2–C1 level
- Experience in customer service and phone support
- Strong communication skills and a friendly, customer-oriented manner
- Reliable, organized approach to work
- Experience with Freshdesk or a similar ticketing system is an advantage
Privalumai
- Part-time or full-time employment options
- Remote work