MyTalent.io is a virtual assistant agency serving businesses in the German-speaking region. The company connects organizations with international virtual assistants who provide administrative support, content creation, customer service, and marketing assistance. Its flexible model is designed to help businesses expand operational capacity and manage costs, while also guiding prospective virtual assistants through specialization, registration, and developing their professional online presence.
German-Speaking Customer Support Specialist
Support customers by phone, email, and WhatsApp, and manage Freshdesk tickets. The role also covers social media comments and customer reviews.
Description
- Assist customers across multiple communication channels
- Respond to inquiries by phone, email, and WhatsApp
- Process and track support tickets in Freshdesk
- Reply to comments on Instagram, Meta, and other advertising platforms
- Manage review platforms and respond to customer reviews
- Handle phone support and follow up on unresolved issues
Requirements
- German proficiency at B2–C1 level
- Experience in customer service and phone support
- Strong communication skills and a friendly, customer-oriented manner
- Reliable, organized approach to work
- Experience with Freshdesk or a similar ticketing system is an advantage
Benefits
- Part-time or full-time employment options
- Remote work