MaintainX dezvoltă o platformă cloud, bazată pe inteligență artificială, pentru mentenanță și gestionarea activelor, destinată sectorului de producție și altor industrii care depind în mare măsură de facilități și infrastructură. Instrumentele sale moderne de CMMS și de gestionare a activelor întreprinderii ajută echipele din prima linie și echipele corporative să organizeze ordinele de lucru, să programeze mentenanța preventivă și predictivă, să gestioneze inventarul de piese de schimb, să efectueze inspecții și să completeze liste de verificare, precum și să colecteze date despre active și IoT. Funcțiile de inteligență artificială permit raportarea în limbaj natural, generarea automată de rezumate, recomandări, detectarea anomaliilor și analiza operațională. MaintainX oferă, de asemenea, integrări, un API și o piață pentru întreprinderi, fiind poziționată pentru a deservi organizații mari. Autodesk a anunțat achiziția MaintainX.
Customer Success Manager, Asset Intelligence
Help industrial and frontline teams adopt MaintainX’s asset intelligence tools. Improve predictive maintenance outcomes, product adoption, renewals, and customer feedback.
Descriere
- Build trusted customer relationships and learn their maintenance and reliability goals.
- Advise customers on predictive maintenance, equipment condition monitoring, and asset performance.
- Help customers set success measures and assess the return on investment of predictive maintenance.
- Review product usage and performance metrics, lead quarterly business reviews, and recommend ways to improve asset health, reduce downtime, and control maintenance costs.
- Deliver product demonstrations, training, and webinars.
- Guide customers on condition-based and usage-based preventive maintenance, anomaly detection, and downtime tracking.
- Partner with Sales to identify opportunities to grow accounts through upselling and cross-selling.
- Work with Support to resolve customer issues promptly.
- Share customer feedback with Product and Engineering and inform roadmap priorities.
- Use behavioral and telemetry data to group customers and flag accounts at risk.
- Plan proactive communications, address adoption barriers, support renewals, and increase subscription use.
- Represent customer needs around integrations, data quality, and requested features.
Cerințe
- Bring at least four years of customer success or comparable customer-facing experience at a B2B SaaS company.
- Have managed enterprise accounts with complex implementations and multiple stakeholders.
- Know industrial maintenance practices and predictive maintenance concepts.
- Have experience with IoT sensors, machine data, SCADA systems, PLCs, Ignition, MQTT, or other operational technology data sources, or a strong interest in these technologies.
- Translate technical concepts into business value.
- Communicate and collaborate effectively with others.
- Have delivered training to technical and non-technical audiences and presented to both senior executives and frontline teams.
- Use an analytical approach to track adoption, usage patterns, and return on investment.
- Work effectively in a fast-paced, changing environment.
- Collaborate across teams.
Beneficii
- Base compensation may include an annual bonus.
- Equity may be offered depending on the role.
- Canadian roles include health coverage, retirement, and leave plans.
- A workplace culture focused on belonging and inclusion.