Employer Direct Healthcare ajută organizațiile care își asigură singure angajații să le ofere acestora îngrijire medicală de specialitate de înaltă calitate, la un cost mai accesibil. Prin platforma Lantern Specialty Care, compania conectează membrii cu o rețea atent selectată de chirurgi și unități medicale pentru proceduri planificate, tratamentul cancerului și îngrijire prin perfuzie. Modelul său de îngrijire combină selectarea furnizorilor, negocierea tarifelor și sprijinul pe parcursul întregului tratament, punând accent pe accesul la îngrijire excelentă la o distanță rezonabilă cu mașina pentru membrii din comunități rurale și urbane deopotrivă.
Senior Manager, Client Success Strategy & Operations — Employer Direct Healthcare, New York City (Hybrid)
Lead strategy and operations for Lantern’s Client Success team, supporting a specialty care platform that connects members with leading specialists. Drive planning, forecasting, retention, and account growth.
Descriere
- Partner with Client Success leaders as a trusted adviser and operational lead.
- Resolve the team’s strategic and operational priorities.
- Develop and execute Client Success plans covering growth targets, client segments, account portfolios, quotas, and cross-functional work.
- Set OKRs and KPIs, track and communicate performance, and help teams act on the results.
- Run the upsell and renewal pipeline cadence, including risk reviews, mitigation plans, and forecasting.
- Create customer health models from qualitative and quantitative data to surface growth opportunities and churn risks.
- Lead cross-functional projects with Strategy & Operations, Sales, Marketing, Network, and technology teams.
- Gather Salesforce and other data-capture requirements, then coordinate implementation with GTM Systems colleagues.
- Report to the Director of Commercial Strategy & Operations.
- Support successful client launches, long-term retention, and account expansion.
Cerințe
- At least five years of relevant professional experience.
- Strong analytical ability and careful attention to detail.
- Strategic judgment and the ability to explain long-term value creation alongside operational execution.
- Excellent organization, persistence in following through, and proactive progress communication.
- A strong work ethic and ability to succeed in a dynamic, high-growth environment.
- Structured problem-solving skills, including when a problem is ambiguous.
- Preferred: at least three years in investment banking or management consulting.
- Preferred: experience in healthcare or employer benefits.
- Preferred: experience in business operations or Client Success.
- Preferred: examples of using AI to streamline and improve workflows.
Beneficii
- Medical insurance
- Dental insurance
- Vision insurance
- Short- and long-term disability coverage
- Life insurance
- 401(k) with company match
- Paid time off
- Paid parental leave
- Annual bonus, depending on location, level, and relevant experience