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RoomRaccoon Hotel Tech dezvoltă software pentru gestionarea hotelurilor destinat afacerilor independente din industria ospitalității, inclusiv hoteluri boutique, pensiuni, moteluri, hosteluri și apartamente cu servicii hoteliere. Platforma sa reunește un sistem de management al proprietății pentru operațiunile de zi cu zi, un motor de rezervări pentru rezervări directe și un manager de canale pentru coordonarea tarifelor și disponibilității pe platformele de rezervări. Instrumentele suplimentare sprijină vânzările complementare, managementul veniturilor, fluxurile de lucru pentru housekeeping, procesarea plăților și integrările. Prin conectarea acestor funcții într-un singur sistem configurabil, RoomRaccoon ajută echipele din ospitalitate să reducă munca manuală, să gestioneze interacțiunile cu oaspeții și să își administreze proprietățile mai eficient.
German-Speaking Customer Success Manager - Breda Hybrid
Manage relationships with German-speaking hotel partners using RoomRaccoon’s all-in-one hotel management platform. Drive product adoption, renewals, expansion, and account retention.
Descriere
- Manage a portfolio of hotel clients as their primary contact throughout the customer lifecycle
- Lead recurring business reviews and develop customer success plans
- Evaluate product usage, identify expansion potential, and connect solutions to client objectives
- Provide product training and facilitate strategic customer workshops
- Work cross-functionally with Sales, Implementation, Product, and Support teams
- Lead renewal activities and support successful contract extensions
- Find opportunities for plan upgrades and additional product purchases
- Demonstrate add-ons and new capabilities through consultative conversations
- Monitor account health, engagement indicators, and usage information
- Review satisfaction, usage patterns, and feedback to identify potential churn
- Create and implement proactive plans to improve customer retention
- Steer customer discussions toward mutually beneficial outcomes
Cerințe
- Native or fluent German language skills
- Professional working proficiency in English
- At least two years of experience in Customer Success, Account Management, or a comparable client-facing position within SaaS or technology-enabled services
- Excellent communication and relationship-building abilities
- Confidence engaging stakeholders across different levels of an organization
- Ability to uncover and advance commercial opportunities within existing customer accounts
- Self-directed approach suited to a fast-moving, technology-led workplace
- Strong organization and attention to detail while managing competing priorities under pressure
- Empathetic, customer-oriented, and proactive working style
- Hospitality or SaaS/B2B technology experience is a strong advantage
- Familiarity with Freshdesk or comparable CRM and ticketing tools
- Understanding of hotel technology systems, including property management systems, channel managers, payment solutions, booking engines, and housekeeping platforms
Beneficii
- Join a rapidly growing international hospitality technology company
- Work with a collaborative team that encourages initiative, independence, and creativity
- Potential to progress into more senior positions
- Frequent team gatherings
- International working exposure
- Use modern hospitality software
- Mac-based work environment
- Performance-related bonuses
- Employee equity scheme
- Yearly professional development budget
- Annual hotel experience
- Birthday leave
- Long-service leave and bonuses
- Quarterly budgets for team-building activities
- Office massage sessions
- Company-provided Friday lunches
- Global mobility opportunities
- Hybrid working model
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