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DMI (Digital Management, LLC)
DMI (Digital Management, LLC)
1.001 – 5.000 Angajați
Asistență medicalăConsultanțăLogistică
DMI (Digital Management, LLC) furnizează servicii de transformare digitală și servicii IT gestionate pentru organizații din sectorul public și privat din întreaga lume. Activitatea companiei acoperă inteligența artificială și datele, dezvoltarea și modernizarea aplicațiilor, securitatea cibernetică și confidențialitatea, serviciile cloud și infrastructura, precum și mobilitatea gestionată. DMI sprijină clienți din domeniul securității naționale, al transporturilor, al industriei auto, al producției, al serviciilor medicale, al logisticii și al bunurilor de consum, ajutându-i să își modernizeze tehnologia și să își atingă obiectivele de afaceri sau de misiune. Compania oferă, de asemenea, suita Cloud+ pentru dezvoltarea capabilităților cloud și a fost recunoscută drept lider în Magic Quadrant al Gartner pentru servicii de mobilitate gestionată.
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Locurile de muncă ale companiei

Customer Support Representative – IT Service Desk (Remote, United States)

Provide 24/7 IT service desk support for DMI users across the United States. Resolve incidents, manage service requests, monitor SLA performance, and support timely issue closure.

USStatele Unite ale Americii
60.000 $ – 72.000 $ / an
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Serve as the first point of contact for user issues through customer-focused IT support available 24/7/365
  • Apply ITIL-based service management practices to log, categorize, and resolve incidents and service requests
  • Handle move, add, change, and delete requests for user accounts
  • Track incidents approaching SLA limits and take proactive action
  • Escalate issues when necessary to maintain ownership and support timely resolution
  • Analyze patterns and recurring problems across reported issues
  • Suggest process, tooling, and knowledge base enhancements that improve service quality and reduce incident volume
  • Provide dependable, responsive IT support that helps users remain productive and minimizes downtime

Cerințe

  • Strong working knowledge of IT service desk operations
  • Advanced capability in ticket resolution and escalation
  • Excellent customer service and communication abilities
  • Ability to investigate and address recurring issues
  • Sound analytical skills
  • Experience providing support across multiple channels
  • Must hold or qualify to obtain and successfully complete a Public Trust background investigation and/or clearance
  • Must be a U.S. citizen
  • Selected applicants may undergo a government security investigation and must satisfy eligibility requirements for access to classified information

Beneficii

  • Virtual healthcare visits
  • Commuter benefit programs
  • Pet insurance coverage
  • Entertainment discounts
  • Annual performance evaluations
  • Tuition assistance
  • Internal opportunities for career advancement
  • Generous 401(k) matching contributions
  • Life and disability insurance
  • Financial wellness resources
  • Annual recognition awards
  • Service anniversary recognition
  • Employee referral bonuses
  • Peer recognition through shoutouts
  • Healthcare coverage
  • Wellness initiatives
  • Flu vaccinations
  • Biometric health screenings

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