DMI (Digital Management, LLC)
DMI (Digital Management, LLC)
1 001 – 5 000 Xodimlar
KonsaltingLogistikaSog‘liqni saqlash
DMI (Digital Management, LLC) butun dunyo bo‘ylab davlat va xususiy sektor tashkilotlariga raqamli transformatsiya hamda boshqariladigan IT xizmatlarini taqdim etadi. Kompaniya faoliyati sun’iy intellekt va ma’lumotlar, ilovalarni ishlab chiqish va modernizatsiya qilish, kiberxavfsizlik va maxfiylik, bulutli texnologiyalar va infratuzilma, shuningdek boshqariladigan mobil xizmatlarni qamrab oladi. DMI milliy xavfsizlik, transport, avtomobilsozlik, ishlab chiqarish, sog‘liqni saqlash, logistika va iste’mol tovarlari sohalaridagi mijozlarga texnologiyalarini modernizatsiya qilish hamda biznes yoki missiya maqsadlariga erishishda yordam beradi. Kompaniya, shuningdek, bulutli texnologiyalarni rivojlantirish uchun Cloud+ to‘plamini taklif etadi va Gartner’ning Managed Mobility Services bo‘yicha Magic Quadrant hisobotida yetakchi sifatida e’tirof etilgan.

Customer Support Representative – IT Service Desk (Remote, United States)

Provide 24/7 IT service desk support for DMI users across the United States. Resolve incidents, manage service requests, monitor SLA performance, and support timely issue closure.

Tavsif

  • Serve as the first point of contact for user issues through customer-focused IT support available 24/7/365
  • Apply ITIL-based service management practices to log, categorize, and resolve incidents and service requests
  • Handle move, add, change, and delete requests for user accounts
  • Track incidents approaching SLA limits and take proactive action
  • Escalate issues when necessary to maintain ownership and support timely resolution
  • Analyze patterns and recurring problems across reported issues
  • Suggest process, tooling, and knowledge base enhancements that improve service quality and reduce incident volume
  • Provide dependable, responsive IT support that helps users remain productive and minimizes downtime

Talablar

  • Strong working knowledge of IT service desk operations
  • Advanced capability in ticket resolution and escalation
  • Excellent customer service and communication abilities
  • Ability to investigate and address recurring issues
  • Sound analytical skills
  • Experience providing support across multiple channels
  • Must hold or qualify to obtain and successfully complete a Public Trust background investigation and/or clearance
  • Must be a U.S. citizen
  • Selected applicants may undergo a government security investigation and must satisfy eligibility requirements for access to classified information

Imtiyozlar

  • Virtual healthcare visits
  • Commuter benefit programs
  • Pet insurance coverage
  • Entertainment discounts
  • Annual performance evaluations
  • Tuition assistance
  • Internal opportunities for career advancement
  • Generous 401(k) matching contributions
  • Life and disability insurance
  • Financial wellness resources
  • Annual recognition awards
  • Service anniversary recognition
  • Employee referral bonuses
  • Peer recognition through shoutouts
  • Healthcare coverage
  • Wellness initiatives
  • Flu vaccinations
  • Biometric health screenings

O‘xshash ish o‘rinlari

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