DMI (Digital Management, LLC)
DMI (Digital Management, LLC)
DMI (Digital Management, LLC) бүкіл әлемдегі мемлекеттік және жеке сектор ұйымдарына цифрлық трансформация және басқарылатын IT қызметтерін ұсынады. Компанияның жұмысы жасанды интеллект пен деректерді, қолданбаларды әзірлеу және жаңғыртуды, киберқауіпсіздік пен құпиялылықты, бұлттық технологиялар мен инфрақұрылымды, сондай-ақ басқарылатын мобильділікті қамтиды. DMI ұлттық қауіпсіздік, көлік, автомобиль өнеркәсібі, өндіріс, денсаулық сақтау, логистика және тұтыну тауарлары салаларындағы клиенттерге технологияларын жаңғыртуға және бизнес немесе миссиялық мақсаттарына жетуге көмектеседі. Компания бұлттық мүмкіндіктерді дамытуға арналған Cloud+ топтамасын да ұсынады және Gartner-дің Managed Mobility Services бойынша Magic Quadrant есебінде көшбасшы ретінде танылған.

Customer Support Representative – IT Service Desk (Remote, United States)

Provide 24/7 IT service desk support for DMI users across the United States. Resolve incidents, manage service requests, monitor SLA performance, and support timely issue closure.

Сипаттама

  • Serve as the first point of contact for user issues through customer-focused IT support available 24/7/365
  • Apply ITIL-based service management practices to log, categorize, and resolve incidents and service requests
  • Handle move, add, change, and delete requests for user accounts
  • Track incidents approaching SLA limits and take proactive action
  • Escalate issues when necessary to maintain ownership and support timely resolution
  • Analyze patterns and recurring problems across reported issues
  • Suggest process, tooling, and knowledge base enhancements that improve service quality and reduce incident volume
  • Provide dependable, responsive IT support that helps users remain productive and minimizes downtime

Талаптар

  • Strong working knowledge of IT service desk operations
  • Advanced capability in ticket resolution and escalation
  • Excellent customer service and communication abilities
  • Ability to investigate and address recurring issues
  • Sound analytical skills
  • Experience providing support across multiple channels
  • Must hold or qualify to obtain and successfully complete a Public Trust background investigation and/or clearance
  • Must be a U.S. citizen
  • Selected applicants may undergo a government security investigation and must satisfy eligibility requirements for access to classified information

Артықшылықтар

  • Virtual healthcare visits
  • Commuter benefit programs
  • Pet insurance coverage
  • Entertainment discounts
  • Annual performance evaluations
  • Tuition assistance
  • Internal opportunities for career advancement
  • Generous 401(k) matching contributions
  • Life and disability insurance
  • Financial wellness resources
  • Annual recognition awards
  • Service anniversary recognition
  • Employee referral bonuses
  • Peer recognition through shoutouts
  • Healthcare coverage
  • Wellness initiatives
  • Flu vaccinations
  • Biometric health screenings

Ұқсас жұмыс орындары

Deutsche Windtechnik

Site Coordinator, Wind Energy Operations

Deutsche Windtechnik

Coordinate project documents and maintenance reporting for Deutsche Windtechnik’s wind energy operations in Taiwan. Work with engineers, clients, and other stakeholders to manage permits, safety records, and document control.

Ашу
ADEAL Systems GmbH

Senior Data Engineer, Cloud & Analytics

ADEAL Systems GmbH
11 – 50 Қызметкерлер
КонсалтингЛогистикаСаяхат

Build cloud, data, and analytics solutions for ADEAL Systems, taking technical ownership of architecture, data pipelines, and customer projects.

Ашу
TEKsystems

Remote Data Migration Project Manager at TEKsystems

TEKsystems

Manage enterprise data initiatives, report migrations, and user adoption for TEKsystems. Track project milestones, risks, dependencies, and stakeholder communications in a remote role.

Ашу
TEKsystems

Remote Data Platform Integration Project Manager

TEKsystems

Coordinate enterprise data initiatives, report migrations, and user adoption for TEKsystems technology services clients. Support governance, project tracking, and delivery across business and technical teams.

Ашу
Nym

Software Engineer, Data Platform

Nym

Build AWS data pipelines and platform infrastructure for Nym’s healthcare coding engine. Strengthen delivery, observability, reliability, and security for systems handling patient data.

Ашу
Lifelancer

Principal Machine Learning Engineer, Generative AI (Remote, US)

Lifelancer

Lead LLM, agentic AI, and machine learning proofs of concept for Amgen’s biotech medicines business. Turn validated solutions into enterprise-ready applications.

Ашу
Ambush

Senior Machine Learning and AI Engineer

Ambush

Build production-grade generative AI and agent workflows for Ambush’s financial services clients. Develop Python and FastAPI services, SQL data workflows, retrieval-augmented generation, and cloud-based AI systems.

Ашу
GFN

Senior Software Engineer, Machine Learning

GFN

Build backend infrastructure and AI-enabled learning products for GFN, a German education provider. Develop scalable educational platforms with a focus on robust software architecture and practical machine learning.

Ашу
Upwind Security

AI Engineer, LLM Agents

Upwind Security

Develop and deploy LLM agents for Upwind Security’s cloud security platform. Research, evaluate, and build autonomous workflows for investigating and remediating runtime threats.

Ашу
TEKsystems

Remote Data Program Project Manager — Washington

TEKsystems

Coordinate enterprise data initiatives, report migrations, and adoption of new processes and reporting solutions for TEKsystems. Track project progress, risks, deliverables, and communications with business and technical stakeholders.

Ашу