
Bilingual Customer Success Manager - Canada Remote
DMI (Digital Management, LLC)Own retention, renewals, and expansion for DMI’s enterprise managed IT services accounts. Lead QBRs and account-health programs remotely across Canada.
Deschide


Own retention, renewals, and expansion for DMI’s enterprise managed IT services accounts. Lead QBRs and account-health programs remotely across Canada.

Provide 24/7 IT service desk support for DMI users across the United States. Resolve incidents, manage service requests, monitor SLA performance, and support timely issue closure.

Lead quality analysis, SharePoint, and Power BI reporting for DMI’s federal IT services programs. Evaluate compliance findings and turn quality data into measurable project improvements.