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DMI (Digital Management, LLC)
DMI (Digital Management, LLC)
1.001 – 5.000 Angajați
Asistență medicalăConsultanțăLogistică
DMI (Digital Management, LLC) furnizează servicii de transformare digitală și servicii IT gestionate pentru organizații din sectorul public și privat din întreaga lume. Activitatea companiei acoperă inteligența artificială și datele, dezvoltarea și modernizarea aplicațiilor, securitatea cibernetică și confidențialitatea, serviciile cloud și infrastructura, precum și mobilitatea gestionată. DMI sprijină clienți din domeniul securității naționale, al transporturilor, al industriei auto, al producției, al serviciilor medicale, al logisticii și al bunurilor de consum, ajutându-i să își modernizeze tehnologia și să își atingă obiectivele de afaceri sau de misiune. Compania oferă, de asemenea, suita Cloud+ pentru dezvoltarea capabilităților cloud și a fost recunoscută drept lider în Magic Quadrant al Gartner pentru servicii de mobilitate gestionată.
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Locurile de muncă ale companiei

Bilingual Customer Success Manager - Canada Remote

Own retention, renewals, and expansion for DMI’s enterprise managed IT services accounts. Lead QBRs and account-health programs remotely across Canada.

CACanadaRemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăLimbă Obligatorie: francezăManager de succes al cliențilorSuccesul clienților
ServiceNow

Descriere

  • Own a tiered portfolio of enterprise accounts spanning key, growth, and portfolio segments
  • Build executive and operational relationships with IT, procurement, and finance stakeholders
  • Lead monthly account-health reviews covering SLA performance, escalations, portal adoption, and receivables indicators
  • Apply escalation plans to at-risk accounts, including competitive threats and unsecured renewals
  • Conduct structured Quarterly Business Reviews covering delivered value, savings, SLA results, and lifecycle outcomes
  • Turn service reviews into qualified expansion discussions
  • Manage the full renewal process, from early engagement through escalator application and risk mitigation
  • Work toward zero unsecured renewals within 180 days of expiration
  • Find whitespace opportunities across expense management, procurement, logistics, service desk, and disposition services
  • Develop qualified expansion signals for sales and jointly pursue expansion opportunities
  • Bring organized customer feedback into product, delivery, and pricing decisions
  • Keep account plans, contacts, and activity current in the system-of-record CRM
  • Partner with the Account Executive, Channel Sales Lead, Sales Engineer, and delivery leaders across depot, service desk, and TEM operations

Cerințe

  • Fluency in French and Canadian English
  • At least five years of customer success, account management, or client services experience with enterprise B2B customers and direct retention or revenue ownership
  • Experience in managed services, telecom or mobility, SaaS, or IT services
  • Ability to discuss SLAs, recurring-revenue contracts, and service operations
  • Proven success renewing and expanding enterprise accounts
  • Willingness to carry retention and expansion targets
  • Executive presence with the ability to lead business reviews for IT and finance leaders
  • Consistent pipeline management and CRM account hygiene
  • Strong written communication skills
  • Experience in Managed Mobility Services, Telecom Expense Management (TEM), or IT lifecycle services
  • Familiarity with ServiceNow-based service platforms and enterprise mobility ecosystems, including carriers, UEM/MDM, and depot logistics
  • Experience with account-health scoring models and QBR programs
  • Experience supporting Fortune 500 customers in regulated industries
  • Canadian citizenship
  • Eligibility to undergo a government security investigation and access classified information if selected
  • US citizenship may be required for certain positions

Beneficii

  • Formula-based incentive compensation linked to retention and expansion metrics, with documented targets and transparent payouts
  • Virtual health visits
  • Commuter benefits
  • Pet insurance
  • Entertainment discounts
  • Annual performance reviews
  • Tuition assistance
  • Internal career development opportunities
  • Generous 401(k) matching
  • Life insurance
  • Disability insurance
  • Financial wellness tools
  • Annual awards
  • Service anniversary recognition
  • Referral bonuses
  • Peer-to-peer recognition
  • Healthcare coverage
  • Wellness programs
  • Flu vaccinations
  • Biometric screenings

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