DMI (Digital Management, LLC)

1,001 – 5,000 Employees

DMI (Digital Management, LLC) delivers digital transformation and managed IT services for public- and private-sector organizations worldwide. Its work spans artificial intelligence and data, application development and modernization, cybersecurity and privacy, cloud and infrastructure, and managed mobility. DMI supports clients across national security, transportation, automotive, manufacturing, healthcare, logistics, and consumer goods, helping them modernize technology and pursue business or mission outcomes. The company also offers its Cloud+ suite for cloud advancement and has been recognized as a leader in Gartner’s Magic Quadrant for Managed Mobility Services.

Company Jobs

Bilingual Customer Success Manager - Canada Remote

Own retention, renewals, and expansion for DMI’s enterprise managed IT services accounts. Lead QBRs and account-health programs remotely across Canada.

4 days ago

Canada Remote Full-time Middle Senior English Required French Required Customer Success Customer Success Manager

ServiceNow

Description

Own a tiered portfolio of enterprise accounts spanning key, growth, and portfolio segments
Build executive and operational relationships with IT, procurement, and finance stakeholders
Lead monthly account-health reviews covering SLA performance, escalations, portal adoption, and receivables indicators
Apply escalation plans to at-risk accounts, including competitive threats and unsecured renewals
Conduct structured Quarterly Business Reviews covering delivered value, savings, SLA results, and lifecycle outcomes
Turn service reviews into qualified expansion discussions
Manage the full renewal process, from early engagement through escalator application and risk mitigation
Work toward zero unsecured renewals within 180 days of expiration
Find whitespace opportunities across expense management, procurement, logistics, service desk, and disposition services
Develop qualified expansion signals for sales and jointly pursue expansion opportunities
Bring organized customer feedback into product, delivery, and pricing decisions
Keep account plans, contacts, and activity current in the system-of-record CRM
Partner with the Account Executive, Channel Sales Lead, Sales Engineer, and delivery leaders across depot, service desk, and TEM operations

Requirements

Fluency in French and Canadian English
At least five years of customer success, account management, or client services experience with enterprise B2B customers and direct retention or revenue ownership
Experience in managed services, telecom or mobility, SaaS, or IT services
Ability to discuss SLAs, recurring-revenue contracts, and service operations
Proven success renewing and expanding enterprise accounts
Willingness to carry retention and expansion targets
Executive presence with the ability to lead business reviews for IT and finance leaders
Consistent pipeline management and CRM account hygiene
Strong written communication skills
Experience in Managed Mobility Services, Telecom Expense Management (TEM), or IT lifecycle services
Familiarity with ServiceNow-based service platforms and enterprise mobility ecosystems, including carriers, UEM/MDM, and depot logistics
Experience with account-health scoring models and QBR programs
Experience supporting Fortune 500 customers in regulated industries
Canadian citizenship
Eligibility to undergo a government security investigation and access classified information if selected
US citizenship may be required for certain positions

Benefits

Formula-based incentive compensation linked to retention and expansion metrics, with documented targets and transparent payouts
Virtual health visits
Commuter benefits
Pet insurance
Entertainment discounts
Annual performance reviews
Tuition assistance
Internal career development opportunities
Generous 401(k) matching
Life insurance
Disability insurance
Financial wellness tools
Annual awards
Service anniversary recognition
Referral bonuses
Peer-to-peer recognition
Healthcare coverage
Wellness programs
Flu vaccinations
Biometric screenings

Related Jobs

Aerospace Defense Security

Sweden Hybrid Full-time Middle Senior English Required Business Intelligence Developer

Cloud

Build Qlik, Power BI, and Microsoft Fabric analytics solutions for Saab’s defense and security business. Turn data into actionable insights and AI-enabled capabilities.

Open

H1B Visa Sponsor Healthcare Logistics Marketing

India Hybrid Full-time Junior Middle English Required Data Analyst

ETL Python SQL

Create Power BI dashboards and reports for TaskUs clients, turning complex data into clear, useful insights. Collaborate with business and technical teams to deliver accurate reporting.

Open

H1B Visa Sponsor Healthcare Legal Marketing

India On-site Full-time Senior English Required Data Engineer

Azure ETL Python SQL SSIS

At EY, analyze business data and build Power BI dashboards for client Decision Sciences projects. Develop solutions with SQL, ETL, and the Power Platform.

Open

Biotechnology Healthcare Pharmaceuticals

United States

$132,000 – $193,600 / year

Hybrid Full-time Senior English Required Director

Lead Lilly’s employee listening strategy and assessment science. Use psychometrics, program evaluation, and responsible AI analytics to inform workforce decisions.

Open

Consulting Defense Logistics

Portugal Hybrid Full-time Middle Senior English Required Data Engineer

AWS Azure Cloud ETL Python SQL

Build ETL/ELT pipelines and reusable data products for Expleo’s engineering and technology services. Connect Azure, Snowflake, APIs, and AWS sources to support AI, analytics, and reporting.

Open

51 – 200 Employees

H1B Visa Sponsor Consulting Food & Beverage Hospitality

France Hybrid Full-time Middle Senior French Required Data Engineer

ETL Flux Informatica SQL

Build and optimize data pipelines for critical banking platforms using Semarchy xDI and SQL. Join a data team working on ingestion, transformation, data quality, and production delivery.

Open

1,001 – 5,000 Employees

Automotive Consulting Healthcare

Ukraine Remote Full-time Senior English Required Data Engineer

Airflow Apache BigQuery Cloud ETL PySpark Python Spark SQL Unity

Migrate a large-scale retail analytics platform from BigQuery to Databricks, building Lakehouse architectures, Spark pipelines, and governed data solutions at Sigma Software Group.

Open

5,001 – 10,000 Employees

H1B Visa Sponsor Consulting Healthcare Logistics

India On-site Full-time Middle Senior English Required Data Engineer

ETL PySpark Spark SQL

Build scalable PySpark data pipelines at YASH Technologies. Develop ETL/ELT workflows with Microsoft Fabric, Spark SQL, Lakehouse, and Data Factory.

Open

Consulting Defense Logistics

United Arab Emirates Hybrid Full-time Senior Lead English Required Program Manager

AWS Cloud

Lead retail lifecycle management technology delivery in Dubai, coordinating price optimisation and store transfer initiatives with an AWS partner. The role covers supply chain data readiness, cross-functional delivery, user adoption, and executive reporting.

Open