Compliance and Legal Counsel
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Oversee compliance programs covering ESG, sanctions, anti-bribery, AML/KYC, contracts, and corporate legal matters. Support Viseven’s global pharmaceutical and life sciences marketing technology operations.
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DMI (Digital Management, LLC) दुनिया भर के सार्वजनिक और निजी क्षेत्र के संगठनों के लिए डिजिटल रूपांतरण और प्रबंधित आईटी सेवाएँ प्रदान करती है। इसके कार्यक्षेत्र में कृत्रिम बुद्धिमत्ता और डेटा, एप्लिकेशन विकास और आधुनिकीकरण, साइबर सुरक्षा और गोपनीयता, क्लाउड और इन्फ्रास्ट्रक्चर तथा प्रबंधित मोबिलिटी शामिल हैं। DMI राष्ट्रीय सुरक्षा, परिवहन, ऑटोमोटिव, विनिर्माण, स्वास्थ्य सेवा, लॉजिस्टिक्स और उपभोक्ता वस्तुओं जैसे क्षेत्रों में ग्राहकों को तकनीक का आधुनिकीकरण करने तथा व्यावसायिक या मिशन संबंधी परिणाम हासिल करने में सहायता करती है। कंपनी क्लाउड प्रगति के लिए अपनी Cloud+ सुइट भी प्रदान करती है और प्रबंधित मोबिलिटी सेवाओं के लिए Gartner के Magic Quadrant में अग्रणी कंपनी के रूप में मान्यता प्राप्त कर चुकी है।
Bilingual Customer Success Manager - Canada Remote
Own retention, renewals, and expansion for DMI’s enterprise managed IT services accounts. Lead QBRs and account-health programs remotely across Canada.
विवरण
- Own a tiered portfolio of enterprise accounts spanning key, growth, and portfolio segments
- Build executive and operational relationships with IT, procurement, and finance stakeholders
- Lead monthly account-health reviews covering SLA performance, escalations, portal adoption, and receivables indicators
- Apply escalation plans to at-risk accounts, including competitive threats and unsecured renewals
- Conduct structured Quarterly Business Reviews covering delivered value, savings, SLA results, and lifecycle outcomes
- Turn service reviews into qualified expansion discussions
- Manage the full renewal process, from early engagement through escalator application and risk mitigation
- Work toward zero unsecured renewals within 180 days of expiration
- Find whitespace opportunities across expense management, procurement, logistics, service desk, and disposition services
- Develop qualified expansion signals for sales and jointly pursue expansion opportunities
- Bring organized customer feedback into product, delivery, and pricing decisions
- Keep account plans, contacts, and activity current in the system-of-record CRM
- Partner with the Account Executive, Channel Sales Lead, Sales Engineer, and delivery leaders across depot, service desk, and TEM operations
आवश्यकताएँ
- Fluency in French and Canadian English
- At least five years of customer success, account management, or client services experience with enterprise B2B customers and direct retention or revenue ownership
- Experience in managed services, telecom or mobility, SaaS, or IT services
- Ability to discuss SLAs, recurring-revenue contracts, and service operations
- Proven success renewing and expanding enterprise accounts
- Willingness to carry retention and expansion targets
- Executive presence with the ability to lead business reviews for IT and finance leaders
- Consistent pipeline management and CRM account hygiene
- Strong written communication skills
- Experience in Managed Mobility Services, Telecom Expense Management (TEM), or IT lifecycle services
- Familiarity with ServiceNow-based service platforms and enterprise mobility ecosystems, including carriers, UEM/MDM, and depot logistics
- Experience with account-health scoring models and QBR programs
- Experience supporting Fortune 500 customers in regulated industries
- Canadian citizenship
- Eligibility to undergo a government security investigation and access classified information if selected
- US citizenship may be required for certain positions
लाभ
- Formula-based incentive compensation linked to retention and expansion metrics, with documented targets and transparent payouts
- Virtual health visits
- Commuter benefits
- Pet insurance
- Entertainment discounts
- Annual performance reviews
- Tuition assistance
- Internal career development opportunities
- Generous 401(k) matching
- Life insurance
- Disability insurance
- Financial wellness tools
- Annual awards
- Service anniversary recognition
- Referral bonuses
- Peer-to-peer recognition
- Healthcare coverage
- Wellness programs
- Flu vaccinations
- Biometric screenings
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