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Pear Tree.
Pear Tree.
1 – 10 Angajați
Sponsor pentru viza de lucrător calificatConsultanțăLogisticăMarketing
Pear Tree. este o companie de recrutare offshore și servicii de angajare înființată în Melbourne, care ajută firmele din Australia, Statele Unite și Regatul Unit să își construiască echipe cu profesioniști calificați care lucrează de la distanță, în principal din Filipine. Serviciile sale acoperă întregul proces de recrutare, inclusiv identificarea candidaților, selecția, evaluarea competențelor, interviurile video și verificarea referințelor. Pear Tree. oferă, de asemenea, sprijin pentru salarizare, aranjamente de tip Employer of Record, conformitate și integrare, cu o garanție de înlocuire de șase luni. Compania recrutează pentru roluri în IT, vânzări și marketing, finanțe, creație, administrație și operațiuni, printr-un model de angajare directă conceput pentru a reduce adaosurile agențiilor de recrutare și pentru a conecta mai strâns companiile cu talentul lor offshore.
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Locurile de muncă ale companiei

Customer Success Manager – Multiplier Experience (Philippines Remote)

Manage onboarding, retention, renewals, and account health for Australian customers from a remote role in the Philippines. Partner with Sales, Support, Product, and Operations to deliver strong customer outcomes.

PHFilipine
50.000 ₱ – 70.000 ₱ / lună
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților

Descriere

  • Build and sustain customer relationships throughout the full customer lifecycle
  • Lead onboarding and guide customers from implementation into ongoing support
  • Serve as the primary contact for assigned customer accounts
  • Monitor engagement, satisfaction, and overall account health
  • Identify and resolve customer concerns, risks, and potential churn proactively
  • Respond to customer questions, issues, and escalations promptly and professionally
  • Run regular customer check-ins and follow-up activities
  • Contribute to customer retention and renewal efforts
  • Find ways to strengthen the customer experience and increase product adoption
  • Coordinate with Sales, Support, Product, and Operations to resolve customer issues
  • Keep customer records, notes, and activities accurate in CRM systems
  • Measure and report customer success metrics and account performance
  • Collect customer feedback and share relevant insights with internal teams

Cerințe

  • At least three years of experience in Customer Success, Client Success, Account Management, or a comparable customer-facing position
  • Practical experience using Multiplier
  • Strong background managing customer relationships and accounts
  • Demonstrated experience with onboarding, retention, and renewals
  • Excellent written and spoken communication
  • Strong problem-solving and stakeholder management abilities
  • Highly organized with careful attention to detail
  • Comfortable using CRM and customer management platforms
  • Able to work independently in a remote setting
  • Available to work Australian business hours
  • Experience with Monday.com CRM and reporting tools
  • Background supporting Australian customers or businesses
  • Experience overseeing multiple customer accounts
  • Experience managing escalations and accounts at risk

Beneficii

  • Competitive compensation determined by experience and skill set
  • Fully remote work from anywhere in the Philippines
  • Paid local holidays that follow the Australian business calendar
  • Training and professional development opportunities
  • Direct collaboration with a supportive Australian team without an agency intermediary
  • Long-term engagement with a stable, growing business

Locuri de muncă similare

Suricats Consulting

Entry-Level Remote Sales Representative

Suricats Consulting
51 – 200 Angajați
ConsultanțăÎntreprindereSaaS
USStatele Unite ale AmericiiKYKentucky
28 $ – 34 $ / oră
RemoteNormă întreagăNivel începătorNu este necesară o diplomăLimbă Obligatorie: englezăVânzări

Introduce Suricats Consulting’s services to prospective clients through lead research, outreach, qualification, and CRM pipeline management. This remote role supports the sales team with follow-ups, meeting coordination, and prospect insights.

Deschide