Pear Tree.
Pear Tree.
Pear Tree. — Мельбурнде құрылған, Австралия, Америка Құрама Штаттары және Ұлыбританиядағы компанияларға негізінен Филиппиндердегі білікті шетелдік мамандардың көмегімен командалар құруға жәрдемдесетін офшорлық рекрутинг және қызметкерлерді жалдау қызметтерін ұсынатын компания. Оның қызметтері кандидаттарды іздеу, алдын ала іріктеу, дағдыларды бағалау, бейне сұхбаттар өткізу және ұсынымдарды тексеруді қоса алғанда, жалдау процесін толық қамтиды. Pear Tree. сонымен қатар еңбекақы төлеуді, Employer of Record рәсімдерін, талаптарға сәйкестікті және жұмысқа бейімдеуді қолдайды әрі алты айлық қызметкерді ауыстыру кепілдігін ұсынады. Компания ақпараттық технологиялар, сату және маркетинг, қаржы, шығармашылық, әкімшілік және операциялық қызмет салаларындағы лауазымдарға мамандар жалдайды. Тікелей жұмысқа алу үлгісі агенттік үстеме ақыларын азайтып, компаниялардың шетелдік таланттарымен тығыз байланыс орнатуына бағытталған.

Customer Success Manager – Multiplier Experience (Philippines Remote)

Manage onboarding, retention, renewals, and account health for Australian customers from a remote role in the Philippines. Partner with Sales, Support, Product, and Operations to deliver strong customer outcomes.

Сипаттама

  • Build and sustain customer relationships throughout the full customer lifecycle
  • Lead onboarding and guide customers from implementation into ongoing support
  • Serve as the primary contact for assigned customer accounts
  • Monitor engagement, satisfaction, and overall account health
  • Identify and resolve customer concerns, risks, and potential churn proactively
  • Respond to customer questions, issues, and escalations promptly and professionally
  • Run regular customer check-ins and follow-up activities
  • Contribute to customer retention and renewal efforts
  • Find ways to strengthen the customer experience and increase product adoption
  • Coordinate with Sales, Support, Product, and Operations to resolve customer issues
  • Keep customer records, notes, and activities accurate in CRM systems
  • Measure and report customer success metrics and account performance
  • Collect customer feedback and share relevant insights with internal teams

Талаптар

  • At least three years of experience in Customer Success, Client Success, Account Management, or a comparable customer-facing position
  • Practical experience using Multiplier
  • Strong background managing customer relationships and accounts
  • Demonstrated experience with onboarding, retention, and renewals
  • Excellent written and spoken communication
  • Strong problem-solving and stakeholder management abilities
  • Highly organized with careful attention to detail
  • Comfortable using CRM and customer management platforms
  • Able to work independently in a remote setting
  • Available to work Australian business hours
  • Experience with Monday.com CRM and reporting tools
  • Background supporting Australian customers or businesses
  • Experience overseeing multiple customer accounts
  • Experience managing escalations and accounts at risk

Артықшылықтар

  • Competitive compensation determined by experience and skill set
  • Fully remote work from anywhere in the Philippines
  • Paid local holidays that follow the Australian business calendar
  • Training and professional development opportunities
  • Direct collaboration with a supportive Australian team without an agency intermediary
  • Long-term engagement with a stable, growing business

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