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Pear Tree.
Pear Tree.
1 – 10 Employees
Skilled Worker Visa SponsorConsultingLogisticsMarketing
Pear Tree. is a Melbourne-born offshore recruitment and hiring services company helping businesses in Australia, the United States, and the United Kingdom build teams with skilled offshore professionals, primarily in the Philippines. Its services cover the full hiring process, including candidate sourcing, screening, skills assessments, video interviews, and reference checks. Pear Tree. also supports payroll, Employer of Record arrangements, compliance, and onboarding, with a six-month replacement guarantee. The company recruits for roles across IT, sales and marketing, finance, creative, administration, and operations, with a direct-hiring model designed to reduce agency markups and connect businesses more closely with their offshore talent.
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Customer Success Manager – Multiplier Experience (Philippines Remote)

Manage onboarding, retention, renewals, and account health for Australian customers from a remote role in the Philippines. Partner with Sales, Support, Product, and Operations to deliver strong customer outcomes.

PHPhilippines
₱50,000 – ₱70,000 / month
RemoteFull-timeMiddleSeniorEnglish RequiredCustomer SuccessCustomer Success Manager

Description

  • Build and sustain customer relationships throughout the full customer lifecycle
  • Lead onboarding and guide customers from implementation into ongoing support
  • Serve as the primary contact for assigned customer accounts
  • Monitor engagement, satisfaction, and overall account health
  • Identify and resolve customer concerns, risks, and potential churn proactively
  • Respond to customer questions, issues, and escalations promptly and professionally
  • Run regular customer check-ins and follow-up activities
  • Contribute to customer retention and renewal efforts
  • Find ways to strengthen the customer experience and increase product adoption
  • Coordinate with Sales, Support, Product, and Operations to resolve customer issues
  • Keep customer records, notes, and activities accurate in CRM systems
  • Measure and report customer success metrics and account performance
  • Collect customer feedback and share relevant insights with internal teams

Requirements

  • At least three years of experience in Customer Success, Client Success, Account Management, or a comparable customer-facing position
  • Practical experience using Multiplier
  • Strong background managing customer relationships and accounts
  • Demonstrated experience with onboarding, retention, and renewals
  • Excellent written and spoken communication
  • Strong problem-solving and stakeholder management abilities
  • Highly organized with careful attention to detail
  • Comfortable using CRM and customer management platforms
  • Able to work independently in a remote setting
  • Available to work Australian business hours
  • Experience with Monday.com CRM and reporting tools
  • Background supporting Australian customers or businesses
  • Experience overseeing multiple customer accounts
  • Experience managing escalations and accounts at risk

Benefits

  • Competitive compensation determined by experience and skill set
  • Fully remote work from anywhere in the Philippines
  • Paid local holidays that follow the Australian business calendar
  • Training and professional development opportunities
  • Direct collaboration with a supportive Australian team without an agency intermediary
  • Long-term engagement with a stable, growing business

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