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TDCX
TDCX
Asistență medicalăCălătoriiOspitalitate
TDCX oferă soluții pentru experiența clienților, concepute pentru a ajuta companiile să comunice cu clienții lor și să îi sprijine prin mai multe canale. Oferta sa pune accent pe mesageria securizată, care acordă atenție protejării vieții private, permițând totodată participarea în comunități și conversațiile de grup ce mențin interacțiunile organizate și accesibile. Profilul companiei poate fi relevant pentru profesioniștii care explorează oportunități în experiența clienților, serviciile de comunicare și operațiunile conexe de suport pentru afaceri.
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Customer Service Specialist – Singapore Onsite

Join TDCX as a Customer Service Specialist supporting customers across multiple communication channels in Singapore. The role focuses on issue resolution, first-contact resolution, and delivering a consistently positive customer experience.

SGSingaporeLa sediuNormă întreagăJuniorNivel mediuLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Deliver high-quality customer support across relevant communication channels
  • Assess customer needs, investigate existing issues, and develop appropriate solutions
  • Resolve customer questions clearly and aim for first-contact resolution
  • Coordinate with service partners and internal teams to close cases within service standards
  • Share actionable feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience
  • Follow approved procedures to deliver services that support high customer satisfaction
  • Develop lasting customer relationships by providing attentive, proactive support
  • Carry out other duties assigned by management within the scope of the role
  • Help implement, maintain, and continuously improve TDCX’s Quality Management System

Cerințe

  • Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, or Master’s Degree in any field
  • Around two years of relevant work experience is preferred, while fresh graduates are welcome to apply
  • Strong time management skills and the drive to exceed expectations
  • Ability to manage multiple tasks and tailor responses using information provided by customers
  • Strong communication abilities, including active listening, empathy, and professional phone etiquette
  • Comfort with computers and multiple systems, along with the ability to learn and adapt to new tools
  • Excellent spoken and written English, plus proficiency in the language of the supported market

Beneficii

  • Competitive remuneration and additional perks
  • Comprehensive medical, insurance, and social security coverage
  • Modern, world-class workspaces
  • Employee engagement activities and recognition programs
  • Structured learning and development opportunities for career progression
  • Supportive workplace culture focused on future growth
  • Convenient location with direct public transport connections
  • Flexible working arrangements
  • Expert coaching and mentoring
  • Exposure to a global company environment
  • Recognition through industry awards

Locuri de muncă similare

Kreato Global | BPO and Language Solutions

Remote English-Spanish OPI/VRI Interpreter

Kreato Global | BPO and Language Solutions
201 – 500 Angajați
Asistență medicalăLogisticăOspitalitate
ARArgentinaBOBoliviaBRBraziliaCLChileCOColumbiaCRCosta RicaCUCubaDORepublica DominicanăECEcuadorGTGuatemalaHNHondurasHTHaitiMXMexicNINicaraguaPAPanamaPEPeruPRPuerto RicoPYParaguaySVEl SalvadorUYUruguayVEVenezuelaRemoteNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăLimbă Obligatorie: spaniolăTraducător

Interpret remotely between English- and Spanish-speaking people in medical, financial, social service, and customer care settings. Provide language support for Kreato Global across Latin America.

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