TDCX
TDCX
TDCX kompaniyalarga mijozlari bilan bir nechta kanallar orqali muloqot qilish va ularga xizmat ko‘rsatishda yordam berishga mo‘ljallangan mijozlar tajribasi yechimlarini taqdim etadi. Uning xizmatlari xavfsiz va maxfiylikni hisobga oladigan xabar almashishga e’tibor qaratadi, shu bilan birga muloqotlarni tartibli va qulay saqlashga yordam beradigan hamjamiyat ishtiroki hamda guruh suhbatlarini qo‘llab-quvvatlaydi. Kompaniya profili mijozlar tajribasi, kommunikatsiya xizmatlari va tegishli biznesni qo‘llab-quvvatlash operatsiyalaridagi imkoniyatlarni izlayotgan mutaxassislar uchun qiziqarli bo‘lishi mumkin.

Customer Service Specialist – Singapore Onsite

Join TDCX as a Customer Service Specialist supporting customers across multiple communication channels in Singapore. The role focuses on issue resolution, first-contact resolution, and delivering a consistently positive customer experience.

Tavsif

  • Deliver high-quality customer support across relevant communication channels
  • Assess customer needs, investigate existing issues, and develop appropriate solutions
  • Resolve customer questions clearly and aim for first-contact resolution
  • Coordinate with service partners and internal teams to close cases within service standards
  • Share actionable feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience
  • Follow approved procedures to deliver services that support high customer satisfaction
  • Develop lasting customer relationships by providing attentive, proactive support
  • Carry out other duties assigned by management within the scope of the role
  • Help implement, maintain, and continuously improve TDCX’s Quality Management System

Talablar

  • Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, or Master’s Degree in any field
  • Around two years of relevant work experience is preferred, while fresh graduates are welcome to apply
  • Strong time management skills and the drive to exceed expectations
  • Ability to manage multiple tasks and tailor responses using information provided by customers
  • Strong communication abilities, including active listening, empathy, and professional phone etiquette
  • Comfort with computers and multiple systems, along with the ability to learn and adapt to new tools
  • Excellent spoken and written English, plus proficiency in the language of the supported market

Imtiyozlar

  • Competitive remuneration and additional perks
  • Comprehensive medical, insurance, and social security coverage
  • Modern, world-class workspaces
  • Employee engagement activities and recognition programs
  • Structured learning and development opportunities for career progression
  • Supportive workplace culture focused on future growth
  • Convenient location with direct public transport connections
  • Flexible working arrangements
  • Expert coaching and mentoring
  • Exposure to a global company environment
  • Recognition through industry awards

O‘xshash ish o‘rinlari