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TDCX
TDCX
KelionėsSveikatos priežiūraSvetingumo sektorius
TDCX teikia klientų patirties sprendimus, padedančius įmonėms palaikyti ryšį su klientais ir teikti jiems pagalbą įvairiais kanalais. Įmonės pasiūloje pabrėžiami saugūs, privatumą tausojantys pranešimai, taip pat sudaromos sąlygos dalyvauti bendruomenėse ir bendrauti grupėse, kad sąveika būtų tvarkinga ir lengvai pasiekiama. Įmonės profilis gali būti aktualus specialistams, besidomintiems galimybėmis klientų patirties, komunikacijos paslaugų ir susijusių verslo palaikymo operacijų srityse.
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Darbai įmonėje

Customer Service Specialist – Singapore Onsite

Join TDCX as a Customer Service Specialist supporting customers across multiple communication channels in Singapore. The role focuses on issue resolution, first-contact resolution, and delivering a consistently positive customer experience.

SGSingapūrasDarbas vietojeVisas etatasJaunesnysis specialistasVidutinis lygisPrivaloma Kalba: anglųKlientų aptarnavimas

Aprašymas

  • Deliver high-quality customer support across relevant communication channels
  • Assess customer needs, investigate existing issues, and develop appropriate solutions
  • Resolve customer questions clearly and aim for first-contact resolution
  • Coordinate with service partners and internal teams to close cases within service standards
  • Share actionable feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience
  • Follow approved procedures to deliver services that support high customer satisfaction
  • Develop lasting customer relationships by providing attentive, proactive support
  • Carry out other duties assigned by management within the scope of the role
  • Help implement, maintain, and continuously improve TDCX’s Quality Management System

Reikalavimai

  • Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, or Master’s Degree in any field
  • Around two years of relevant work experience is preferred, while fresh graduates are welcome to apply
  • Strong time management skills and the drive to exceed expectations
  • Ability to manage multiple tasks and tailor responses using information provided by customers
  • Strong communication abilities, including active listening, empathy, and professional phone etiquette
  • Comfort with computers and multiple systems, along with the ability to learn and adapt to new tools
  • Excellent spoken and written English, plus proficiency in the language of the supported market

Privalumai

  • Competitive remuneration and additional perks
  • Comprehensive medical, insurance, and social security coverage
  • Modern, world-class workspaces
  • Employee engagement activities and recognition programs
  • Structured learning and development opportunities for career progression
  • Supportive workplace culture focused on future growth
  • Convenient location with direct public transport connections
  • Flexible working arrangements
  • Expert coaching and mentoring
  • Exposure to a global company environment
  • Recognition through industry awards

Susiję darbai

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