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TDCX
TDCX
Asistență medicalăCălătoriiOspitalitate
TDCX oferă soluții pentru experiența clienților, concepute pentru a ajuta companiile să comunice cu clienții lor și să îi sprijine prin mai multe canale. Oferta sa pune accent pe mesageria securizată, care acordă atenție protejării vieții private, permițând totodată participarea în comunități și conversațiile de grup ce mențin interacțiunile organizate și accesibile. Profilul companiei poate fi relevant pentru profesioniștii care explorează oportunități în experiența clienților, serviciile de comunicare și operațiunile conexe de suport pentru afaceri.
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Customer Service Specialist in Singapore

Support TDCX customers across multiple communication channels by resolving issues, closing cases, and improving satisfaction. TDCX is a global business process outsourcing and customer experience solutions provider.

SGSingaporeLa sediuNormă întreagăJuniorNivel mediuLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Support customers across all relevant communication channels.
  • Assess customer needs, investigate existing issues, and provide clear, practical solutions.
  • Pursue first-contact resolution and coordinate follow-up with service partners and internal teams through case closure.
  • Share actionable feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
  • Deliver services in line with established procedures and customer satisfaction standards.
  • Develop lasting customer relationships by responding thoughtfully and exceeding expectations.
  • Complete other duties assigned by management within the employment category and contribute to the effective implementation, maintenance, and continuous improvement of TDCX's Quality Management System.

Cerințe

  • A diploma, advanced or higher diploma, graduate diploma, bachelor's degree, postgraduate diploma, professional degree, or master's degree in any field.
  • Two years of relevant experience is preferred, though fresh graduates are encouraged to apply.
  • Strong time management skills and the drive to exceed expectations.
  • Ability to manage multiple tasks and use customer-provided information to tailor responses and actions.
  • Strong communication abilities, including active listening, empathy, and professional phone etiquette.
  • Comfort working with computers and multiple systems, with the ability to learn new tools quickly.
  • Excellent spoken and written English, plus proficiency in the language of the supported market.

Beneficii

  • Attractive remuneration with additional perks.
  • Comprehensive medical, insurance, and social security coverage.
  • World-class workspaces.
  • Engaging activities and employee recognition programs.
  • Structured learning and development plans for career progression.
  • A positive workplace culture focused on supporting your future.
  • Convenient location with direct public transport connections.
  • Flexible working arrangements.
  • Coaching and mentoring from experienced professionals.
  • Opportunity to join a global company recognized with hundreds of industry awards.

Locuri de muncă similare

Kreato Global | BPO and Language Solutions

Remote English-Spanish OPI/VRI Interpreter

Kreato Global | BPO and Language Solutions
201 – 500 Angajați
Asistență medicalăLogisticăOspitalitate
ARArgentinaBOBoliviaBRBraziliaCLChileCOColumbiaCRCosta RicaCUCubaDORepublica DominicanăECEcuadorGTGuatemalaHNHondurasHTHaitiMXMexicNINicaraguaPAPanamaPEPeruPRPuerto RicoPYParaguaySVEl SalvadorUYUruguayVEVenezuelaRemoteNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăLimbă Obligatorie: spaniolăTraducător

Interpret remotely between English- and Spanish-speaking people in medical, financial, social service, and customer care settings. Provide language support for Kreato Global across Latin America.

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