TDCX
TDCX
TDCX компанияларға бірнеше арна арқылы клиенттерімен байланысуға және оларға қолдау көрсетуге көмектесуге арналған клиенттік тәжірибе шешімдерін ұсынады. Оның қызметтері қауіпсіз әрі құпиялылықты ескеретін хабар алмасуға басымдық береді, сондай-ақ өзара әрекеттесуді реттелген және қолжетімді күйде сақтайтын қауымдастыққа қатысу мен топтық әңгімелерді қолдайды. Компанияның профилі клиенттік тәжірибе, коммуникация қызметтері және соған байланысты бизнес-қолдау операциялары салаларындағы мүмкіндіктерді қарастыратын мамандар үшін қызықты болуы мүмкін.

Customer Service Specialist in Singapore

Support TDCX customers across multiple communication channels by resolving issues, closing cases, and improving satisfaction. TDCX is a global business process outsourcing and customer experience solutions provider.

Сипаттама

  • Support customers across all relevant communication channels.
  • Assess customer needs, investigate existing issues, and provide clear, practical solutions.
  • Pursue first-contact resolution and coordinate follow-up with service partners and internal teams through case closure.
  • Share actionable feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
  • Deliver services in line with established procedures and customer satisfaction standards.
  • Develop lasting customer relationships by responding thoughtfully and exceeding expectations.
  • Complete other duties assigned by management within the employment category and contribute to the effective implementation, maintenance, and continuous improvement of TDCX's Quality Management System.

Талаптар

  • A diploma, advanced or higher diploma, graduate diploma, bachelor's degree, postgraduate diploma, professional degree, or master's degree in any field.
  • Two years of relevant experience is preferred, though fresh graduates are encouraged to apply.
  • Strong time management skills and the drive to exceed expectations.
  • Ability to manage multiple tasks and use customer-provided information to tailor responses and actions.
  • Strong communication abilities, including active listening, empathy, and professional phone etiquette.
  • Comfort working with computers and multiple systems, with the ability to learn new tools quickly.
  • Excellent spoken and written English, plus proficiency in the language of the supported market.

Артықшылықтар

  • Attractive remuneration with additional perks.
  • Comprehensive medical, insurance, and social security coverage.
  • World-class workspaces.
  • Engaging activities and employee recognition programs.
  • Structured learning and development plans for career progression.
  • A positive workplace culture focused on supporting your future.
  • Convenient location with direct public transport connections.
  • Flexible working arrangements.
  • Coaching and mentoring from experienced professionals.
  • Opportunity to join a global company recognized with hundreds of industry awards.

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