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TDCX
TDCX
CeļojumiVeselības aprūpeViesmīlība
TDCX piedāvā klientu pieredzes risinājumus, kas palīdz uzņēmumiem sazināties ar klientiem un sniegt viņiem atbalstu vairākos kanālos. Uzņēmuma piedāvājumā uzsvērta droša un privātumu respektējoša ziņojumapmaiņa, kā arī iespēja piedalīties kopienās un grupu sarunās, lai mijiedarbība būtu organizēta un viegli pieejama. Uzņēmuma profils var būt aktuāls profesionāļiem, kuri interesējas par iespējām klientu pieredzes, komunikācijas pakalpojumu un saistīto uzņēmējdarbības atbalsta operāciju jomā.
LinkedIn
Vakances uzņēmumā

Customer Service Specialist in Singapore

Support TDCX customers across multiple communication channels by resolving issues, closing cases, and improving satisfaction. TDCX is a global business process outsourcing and customer experience solutions provider.

SGSingapūraKlātienēPilna slodzeJaunākais speciālistsVidējais līmenisNepieciešamā Valoda: angļuKlientu atbalsts

Apraksts

  • Support customers across all relevant communication channels.
  • Assess customer needs, investigate existing issues, and provide clear, practical solutions.
  • Pursue first-contact resolution and coordinate follow-up with service partners and internal teams through case closure.
  • Share actionable feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
  • Deliver services in line with established procedures and customer satisfaction standards.
  • Develop lasting customer relationships by responding thoughtfully and exceeding expectations.
  • Complete other duties assigned by management within the employment category and contribute to the effective implementation, maintenance, and continuous improvement of TDCX's Quality Management System.

Prasības

  • A diploma, advanced or higher diploma, graduate diploma, bachelor's degree, postgraduate diploma, professional degree, or master's degree in any field.
  • Two years of relevant experience is preferred, though fresh graduates are encouraged to apply.
  • Strong time management skills and the drive to exceed expectations.
  • Ability to manage multiple tasks and use customer-provided information to tailor responses and actions.
  • Strong communication abilities, including active listening, empathy, and professional phone etiquette.
  • Comfort working with computers and multiple systems, with the ability to learn new tools quickly.
  • Excellent spoken and written English, plus proficiency in the language of the supported market.

Priekšrocības

  • Attractive remuneration with additional perks.
  • Comprehensive medical, insurance, and social security coverage.
  • World-class workspaces.
  • Engaging activities and employee recognition programs.
  • Structured learning and development plans for career progression.
  • A positive workplace culture focused on supporting your future.
  • Convenient location with direct public transport connections.
  • Flexible working arrangements.
  • Coaching and mentoring from experienced professionals.
  • Opportunity to join a global company recognized with hundreds of industry awards.

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