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Hireframe
Hireframe
51 – 200 Angajați
ConsultanțăRecrutareTehnologie HR
Hireframe este o companie de recrutare și plasare de personal care ajută companiile să își construiască echipe la distanță prin talente nearshore și offshore. Serviciile sale de recrutare la cerere acoperă contabilitatea și finanțele, operațiunile și serviciul pentru clienți, resursele umane și recrutarea, tehnologia informației, precum și vânzările și marketingul. Hireframe sprijină angajatorii care caută profesioniști calificați pe piețe precum Mexic și Filipine, folosind un model de plată per angajare și plasarea unor echipe dedicate cu normă întreagă. Companiile folosesc Hireframe ca partener pentru achiziția de talente atunci când trebuie să ocupe eficient roluri importante, sprijinind în același timp creșterea afacerii și operațiunile de zi cu zi.
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Locurile de muncă ale companiei

Customer Service Representative (3-Month Contract) — Philippines Remote

Provide customer support for two e-commerce brands, handling inquiries, orders, warranties, replacements, and fulfillment concerns. Help improve support processes while meeting response targets.

PHFilipineRemoteContractNivel mediuSeniorLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Manage customer emails in Gorgias for two consumer brands, working toward same-day inbox clearance.
  • Review and update Shopify orders, including status changes, size exchanges, and replacements.
  • Monitor shipments and address fulfillment problems through ShipBob.
  • Resolve warranty, damage, and replacement cases, following up through completion.
  • Submit chargeback claims using the Shopify chargeback app.
  • Apply established macros and procedures to keep replies consistent.
  • Refer unusual cases to the manager.
  • Stay in touch with the manager and team through Slack.
  • Spot recurring problems and recommend ways to lower ticket volume or response times.
  • Meet same-day response goals and a maximum two-business-day service target during peak periods.

Cerințe

  • Previous customer support experience, preferably with a US-based e-commerce or consumer brand.
  • Strong written English for clear, personable customer emails.
  • Availability for a full-time US-hours shift, which runs overnight in the Philippines.
  • Organized follow-through to see open cases through to resolution.
  • Practical experience with Gorgias and Shopify is preferred.
  • Familiarity with ShipBob or another third-party logistics portal is preferred.
  • Experience supporting technical or warranty-covered products is preferred.
  • A process-focused approach to documenting, simplifying, and automating workflows.
  • Patience with technical cases that take multiple steps and ongoing follow-up.
  • Ability to collaborate with a small team in a relaxed, friendly customer community.
  • Knowledge of Gorgias, Shopify, the Shopify chargeback app, ShipBob, and Slack.
  • Ability to meet same-day response goals and a maximum two-business-day service target.

Beneficii

  • Flexible, fully remote work.
  • Paid time off.
  • Health Maintenance Organization (HMO) coverage.
  • Annual performance bonuses.
  • Dedicated coaches who provide additional support and help build skills.
  • Opportunities for professional development.

Locuri de muncă similare

East West Manufacturing

OEM Motor Business Development Manager at East West Manufacturing

East West Manufacturing
1.001 – 5.000 Angajați
Sponsor pentru viza H1BAsistență medicalăConsultanțăLogistică
USStatele Unite ale AmericiiHibridNormă întreagăJuniorNivel mediuLimbă Obligatorie: englezăReprezentant dezvoltare afaceri

Grow OEM motor sales and strategic customer accounts across East West Manufacturing’s product portfolio. Coordinate technical projects, quotes, suppliers, and customer relationships.

Deschide