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Hireframe
Hireframe
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Hireframe je podjetje za zaposlovanje in zagotavljanje kadrov, ki podjetjem pomaga graditi oddaljene ekipe z nearshore in offshore talenti. Njegove storitve zaposlovanja na zahtevo zajemajo računovodstvo in finance, operativno delo in podporo strankam, kadrovanje in zaposlovanje, informacijsko tehnologijo ter prodajo in trženje. Hireframe podpira delodajalce, ki iščejo usposobljene strokovnjake na trgih, vključno z Mehiko in Filipini, pri čemer uporablja model plačila ob zaposlitvi in nameščanje namenskih ekip za polni delovni čas. Podjetja uporabljajo Hireframe kot partnerja za pridobivanje talentov, ko morajo učinkovito zapolniti pomembna delovna mesta ter hkrati podpreti rast podjetja in vsakodnevno poslovanje.
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Delovna mesta v podjetju

Customer Service Representative (3-Month Contract) — Philippines Remote

Provide customer support for two e-commerce brands, handling inquiries, orders, warranties, replacements, and fulfillment concerns. Help improve support processes while meeting response targets.

PHFilipiniNa daljavoPogodbaSrednja ravenSeniorZahtevani Jezik: angleščinaPodpora strankam

Opis

  • Manage customer emails in Gorgias for two consumer brands, working toward same-day inbox clearance.
  • Review and update Shopify orders, including status changes, size exchanges, and replacements.
  • Monitor shipments and address fulfillment problems through ShipBob.
  • Resolve warranty, damage, and replacement cases, following up through completion.
  • Submit chargeback claims using the Shopify chargeback app.
  • Apply established macros and procedures to keep replies consistent.
  • Refer unusual cases to the manager.
  • Stay in touch with the manager and team through Slack.
  • Spot recurring problems and recommend ways to lower ticket volume or response times.
  • Meet same-day response goals and a maximum two-business-day service target during peak periods.

Zahteve

  • Previous customer support experience, preferably with a US-based e-commerce or consumer brand.
  • Strong written English for clear, personable customer emails.
  • Availability for a full-time US-hours shift, which runs overnight in the Philippines.
  • Organized follow-through to see open cases through to resolution.
  • Practical experience with Gorgias and Shopify is preferred.
  • Familiarity with ShipBob or another third-party logistics portal is preferred.
  • Experience supporting technical or warranty-covered products is preferred.
  • A process-focused approach to documenting, simplifying, and automating workflows.
  • Patience with technical cases that take multiple steps and ongoing follow-up.
  • Ability to collaborate with a small team in a relaxed, friendly customer community.
  • Knowledge of Gorgias, Shopify, the Shopify chargeback app, ShipBob, and Slack.
  • Ability to meet same-day response goals and a maximum two-business-day service target.

Ugodnosti

  • Flexible, fully remote work.
  • Paid time off.
  • Health Maintenance Organization (HMO) coverage.
  • Annual performance bonuses.
  • Dedicated coaches who provide additional support and help build skills.
  • Opportunities for professional development.

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