Insulet Corporation je zdravstveno in medicinsko-tehnološko podjetje, ki razvija, izdeluje in distribuira povezane sisteme za dovajanje inzulina. Njegov najbolj znani izdelek, Omnipod, je brezžična nosljiva platforma, zasnovana na napravi Pod, ki podpira neprekinjeno in avtomatizirano dovajanje inzulina, vključno z izdelkom Omnipod 5. Podjetje je bilo ustanovljeno leta 2000, njegov sedež pa je v Actonu v Massachusettsu. Insulet ima več kot 600.000 strank v 26 državah. Njegovo delo obsega inženiring medicinskih pripomočkov, raziskave in razvoj, globalno proizvodnjo ter prizadevanja za poenostavitev obvladovanja sladkorne bolezni ob hkratnem napredku na področju trajnostnosti in vpliva na skupnost.
Director of Customer Journey Insights at Insulet (Hybrid)
Lead global customer journey insights for Insulet’s diabetes medical devices, turning customer signals into actionable recommendations. Develop measurement frameworks, reporting, and follow-through across markets.
Združene države Amerike
Kalifornija
Massachusetts187.100 $ – 280.625 $ / leto
HibridnoPolni delovni časVodjaZahtevani Jezik: angleščinaDirektorOpis
- Lead the global customer journey insights framework for Insulet products in development and on the market
- Set journey measurement models, data sources, and standards across regions
- Turn journey findings into prioritized recommendations for marketing and regional teams
- Guide recommendations through implementation in customer portals, surveys, and help content
- Analyze journey gaps and root causes with product, customer success, and market teams
- Combine quantitative and qualitative signals into a reliable global view of journey performance
- Develop and maintain global journey reporting and dashboards
- Set metrics, thresholds, and reporting schedules to track experience health and returns on journey investments
- Lead recurring insight reviews, prioritization forums, and follow-up tracking
- Report to the Vice President of Global Insights & Analytics
- Work with Commercial, Marketing, Customer Success, Product, and regional General Managers
Zahteve
- At least 12 years of experience in customer insights, customer experience analytics, or journey measurement
- Experience defining customer journeys and the business processes and technologies that support them
- Strong familiarity with global commercial systems and the data behind commercial activity and customer experience
- Knowledge of research and analytics methods for measuring global customer journeys
- Experience working across global markets in a regulated environment
- Knowledge of regulatory and quality requirements
- Medical device experience is preferred
- Diabetes experience or knowledge is a plus
- Ability to work on-site at an Insulet office under a hybrid arrangement
Ugodnosti
- Medical, dental, and vision insurance
- 401(k) plan with company match
- Paid time off
- Additional employee wellness programs
- Eligible for incentive compensation
- Remote, hybrid, or in-person work options
- Estimated travel of 25%