Insulet Corporation este o companie din domeniul sănătății și al dispozitivelor medicale, care dezvoltă, produce și distribuie sisteme conectate pentru administrarea insulinei. Cel mai cunoscut produs al său, Omnipod, este o platformă portabilă, fără tuburi, bazată pe Pod, concepută pentru a susține administrarea continuă și automatizată a insulinei, inclusiv Omnipod 5. Fondată în anul 2000 și cu sediul în Acton, Massachusetts, Insulet deservește peste 600.000 de clienți din 26 de țări. Activitatea companiei acoperă ingineria dispozitivelor medicale, cercetarea și dezvoltarea, producția globală și eforturile de simplificare a gestionării diabetului, promovând în același timp sustenabilitatea și impactul asupra comunității.
Director of Customer Journey Insights at Insulet (Hybrid)
Lead global customer journey insights for Insulet’s diabetes medical devices, turning customer signals into actionable recommendations. Develop measurement frameworks, reporting, and follow-through across markets.
Descriere
- Lead the global customer journey insights framework for Insulet products in development and on the market
- Set journey measurement models, data sources, and standards across regions
- Turn journey findings into prioritized recommendations for marketing and regional teams
- Guide recommendations through implementation in customer portals, surveys, and help content
- Analyze journey gaps and root causes with product, customer success, and market teams
- Combine quantitative and qualitative signals into a reliable global view of journey performance
- Develop and maintain global journey reporting and dashboards
- Set metrics, thresholds, and reporting schedules to track experience health and returns on journey investments
- Lead recurring insight reviews, prioritization forums, and follow-up tracking
- Report to the Vice President of Global Insights & Analytics
- Work with Commercial, Marketing, Customer Success, Product, and regional General Managers
Cerințe
- At least 12 years of experience in customer insights, customer experience analytics, or journey measurement
- Experience defining customer journeys and the business processes and technologies that support them
- Strong familiarity with global commercial systems and the data behind commercial activity and customer experience
- Knowledge of research and analytics methods for measuring global customer journeys
- Experience working across global markets in a regulated environment
- Knowledge of regulatory and quality requirements
- Medical device experience is preferred
- Diabetes experience or knowledge is a plus
- Ability to work on-site at an Insulet office under a hybrid arrangement
Beneficii
- Medical, dental, and vision insurance
- 401(k) plan with company match
- Paid time off
- Additional employee wellness programs
- Eligible for incentive compensation
- Remote, hybrid, or in-person work options
- Estimated travel of 25%