Hireframe
Hireframe
Hireframe kompaniyalarga yaqin va uzoq xorijiy bozorlardagi mutaxassislar orqali masofaviy jamoalar tuzishda yordam beradigan rekrutment va xodimlar bilan ta’minlash kompaniyasidir. Uning talab asosidagi ishga yollash xizmatlari buxgalteriya va moliya, operatsiyalar va mijozlarga xizmat ko‘rsatish, inson resurslari va rekrutment, axborot texnologiyalari, shuningdek savdo va marketing yo‘nalishlarini qamrab oladi. Hireframe ishga qabul qilingan har bir xodim uchun to‘lov modeli va maxsus to‘liq stavkali jamoalarni joylashtirish orqali Meksika va Filippin kabi bozorlardan malakali mutaxassis izlayotgan ish beruvchilarni qo‘llab-quvvatlaydi. Kompaniyalar muhim lavozimlarni samarali to‘ldirish, biznes o‘sishi va kundalik operatsiyalarni qo‘llab-quvvatlash zarur bo‘lganda Hireframe’dan iste’dodlarni jalb qilish bo‘yicha hamkor sifatida foydalanadi.

Customer Service Representative (3-Month Contract) — Philippines Remote

Provide customer support for two e-commerce brands, handling inquiries, orders, warranties, replacements, and fulfillment concerns. Help improve support processes while meeting response targets.

Tavsif

  • Manage customer emails in Gorgias for two consumer brands, working toward same-day inbox clearance.
  • Review and update Shopify orders, including status changes, size exchanges, and replacements.
  • Monitor shipments and address fulfillment problems through ShipBob.
  • Resolve warranty, damage, and replacement cases, following up through completion.
  • Submit chargeback claims using the Shopify chargeback app.
  • Apply established macros and procedures to keep replies consistent.
  • Refer unusual cases to the manager.
  • Stay in touch with the manager and team through Slack.
  • Spot recurring problems and recommend ways to lower ticket volume or response times.
  • Meet same-day response goals and a maximum two-business-day service target during peak periods.

Talablar

  • Previous customer support experience, preferably with a US-based e-commerce or consumer brand.
  • Strong written English for clear, personable customer emails.
  • Availability for a full-time US-hours shift, which runs overnight in the Philippines.
  • Organized follow-through to see open cases through to resolution.
  • Practical experience with Gorgias and Shopify is preferred.
  • Familiarity with ShipBob or another third-party logistics portal is preferred.
  • Experience supporting technical or warranty-covered products is preferred.
  • A process-focused approach to documenting, simplifying, and automating workflows.
  • Patience with technical cases that take multiple steps and ongoing follow-up.
  • Ability to collaborate with a small team in a relaxed, friendly customer community.
  • Knowledge of Gorgias, Shopify, the Shopify chargeback app, ShipBob, and Slack.
  • Ability to meet same-day response goals and a maximum two-business-day service target.

Imtiyozlar

  • Flexible, fully remote work.
  • Paid time off.
  • Health Maintenance Organization (HMO) coverage.
  • Annual performance bonuses.
  • Dedicated coaches who provide additional support and help build skills.
  • Opportunities for professional development.

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