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Harte Hanks
Harte Hanks
1.001 – 5.000 Angajați
Asistență medicalăConsultanțăLogistică
Harte Hanks este o companie globală de servicii de marketing și experiență a clienților, care sprijină organizații din domeniile sănătății, logisticii, consultanței, bunurilor de consum ambalate, comerțului electronic, serviciilor financiare și tehnologiei. Serviciile sale includ curățarea, îmbogățirea și achiziția datelor; marketing bazat pe conturi, marketing de conținut, marketing în motoarele de căutare, marketing plătit pe rețelele sociale și marketing B2C prin e-mail; externalizarea vânzărilor și optimizarea vânzărilor interne; externalizarea serviciilor de relații cu clienții; tehnologie pentru centrele de asistență; precum și servicii de procesare a comenzilor și logistică. Harte Hanks combină procesele bazate pe date cu operațiuni susținute de tehnologie pentru a sprijini parcursul clienților, de la atragere până la servicii și fidelizare.
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Locurile de muncă ale companiei

Customer Care Team Member - Harte Hanks United States Remote

Support Harte Hanks streaming-account customers through voice and digital channels in this remote United States role. Troubleshoot devices, answer account questions, and resolve customer issues using established tools and procedures.

USStatele Unite ale AmericiiRemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAsistență clienți
AndroidiOSRoku

Descriere

  • Act as the initial contact for streaming-account customers through voice and digital support channels
  • Manage inbound customer interactions professionally and efficiently
  • Give accurate guidance on products, services, billing, accounts, devices, and troubleshooting procedures
  • Listen carefully to customer concerns, determine underlying causes, and verify understanding
  • Use targeted questions to diagnose customer problems
  • Resolve questions and complaints with approved tools, resources, and procedures
  • Work across multiple systems and information sources while preserving a smooth customer experience
  • Record interactions accurately and complete follow-up communications when needed
  • Coordinate with internal and external partners
  • Protect confidential information and follow company policies and procedures
  • Learn and use updated processes, tools, and service information

Cerințe

  • Availability to work flexible shifts according to business needs
  • Previous call center experience is preferred
  • Communicate clearly, professionally, and confidently in English
  • Demonstrated customer service ability
  • Analytical reasoning and problem-solving skills
  • Ability to work across multiple windows and applications
  • Familiarity with troubleshooting iOS devices, Android devices, Xbox and PlayStation consoles, Samsung, Vizio, and Amazon smart TVs, Roku and Firestick devices, and Firefox and Chrome browsers
  • High school diploma or equivalent qualification
  • Successful completion of all assessments, system checks, and background checks
  • Personal desktop or laptop running Windows 11; Apple computers, Chrome OS devices, and tablets are not accepted
  • Additional monitor, with at least two monitors required
  • Wired USB headset
  • Ability to connect an Ethernet cable to a wired modem; wireless and Wi-Fi modems are not permitted
  • Smartphone for two-factor authentication
  • Attached or integrated webcam on the personal device

Beneficii

  • Group medical, dental, and vision coverage
  • Health Savings Account
  • Educational assistance
  • Optional critical illness, accident, and hospitalization plans
  • 401(k) with company matching and Roth contributions, with immediate vesting
  • Pet insurance
  • Discounted legal services
  • Employee discount programs

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