Harte Hanks sog‘liqni saqlash, logistika, konsalting, iste’mol tovarlari, elektron tijorat, moliyaviy xizmatlar va texnologiyalar sohalaridagi tashkilotlarni qo‘llab-quvvatlaydigan global mijozlar tajribasi va marketing xizmatlari kompaniyasidir. Uning xizmatlari ma’lumotlarni tozalash, boyitish va yig‘ish; akkauntga asoslangan, kontent, qidiruv, pulli ijtimoiy tarmoq va B2C elektron pochta marketingi; autsorsing savdolari va ichki savdoni optimallashtirish; mijozlarga xizmat ko‘rsatishni autsorsingga topshirish; yordam markazi texnologiyasi; shuningdek, buyurtmalarni jamlash va logistika xizmatlarini qamrab oladi. Harte Hanks mijozlarni jalb qilishdan tortib ularga xizmat ko‘rsatish va ularni saqlab qolishgacha bo‘lgan mijoz yo‘lini qo‘llab-quvvatlash uchun ma’lumotlarga asoslangan jarayonlarni texnologiya yordamidagi operatsiyalar bilan birlashtiradi.
Customer Care Team Member - Harte Hanks United States Remote
Support Harte Hanks streaming-account customers through voice and digital channels in this remote United States role. Troubleshoot devices, answer account questions, and resolve customer issues using established tools and procedures.
Tavsif
- Act as the initial contact for streaming-account customers through voice and digital support channels
- Manage inbound customer interactions professionally and efficiently
- Give accurate guidance on products, services, billing, accounts, devices, and troubleshooting procedures
- Listen carefully to customer concerns, determine underlying causes, and verify understanding
- Use targeted questions to diagnose customer problems
- Resolve questions and complaints with approved tools, resources, and procedures
- Work across multiple systems and information sources while preserving a smooth customer experience
- Record interactions accurately and complete follow-up communications when needed
- Coordinate with internal and external partners
- Protect confidential information and follow company policies and procedures
- Learn and use updated processes, tools, and service information
Talablar
- Availability to work flexible shifts according to business needs
- Previous call center experience is preferred
- Communicate clearly, professionally, and confidently in English
- Demonstrated customer service ability
- Analytical reasoning and problem-solving skills
- Ability to work across multiple windows and applications
- Familiarity with troubleshooting iOS devices, Android devices, Xbox and PlayStation consoles, Samsung, Vizio, and Amazon smart TVs, Roku and Firestick devices, and Firefox and Chrome browsers
- High school diploma or equivalent qualification
- Successful completion of all assessments, system checks, and background checks
- Personal desktop or laptop running Windows 11; Apple computers, Chrome OS devices, and tablets are not accepted
- Additional monitor, with at least two monitors required
- Wired USB headset
- Ability to connect an Ethernet cable to a wired modem; wireless and Wi-Fi modems are not permitted
- Smartphone for two-factor authentication
- Attached or integrated webcam on the personal device
Imtiyozlar
- Group medical, dental, and vision coverage
- Health Savings Account
- Educational assistance
- Optional critical illness, accident, and hospitalization plans
- 401(k) with company matching and Roth contributions, with immediate vesting
- Pet insurance
- Discounted legal services
- Employee discount programs